Hound finds 'hidden jobs'
   Send a Friend Free Trial
Forgot Your Password?
  How Hound Can Help You
Search Jobs Direct from Employer Career Pages

Need Help? Call us at (800) 680-7231
Keywords Location  Organization

example: Health Coordinator

example: Phoenix, AZ or 85001

+ Browse Jobs   + Advanced Search   + Preferences   + Search Tips

Call Center Lead

A call center lead is the primary customer interface for trouble calls; therefore, excellent telephone etiquette and problem solving skills are a must for this position. Further, he/she supervises and provides support, direction, monitoring, and coaching to the assigned associate staff in all areas of job performance, including consumer contact processing, problem resolution, and work planning. The call center lead ensures that the associates follow the company\'s policies and procedures and positively impact consumer service quality, productivity, and safety.

In addition to the above, a call center lead monitors workflow efficiencies, manages the daily work volumes, and adjusts work schedules and staffing levels to ensure that the company\'s consumer service goals are met. He/she also acts as the interface between the management and the associates and delivers information about business direction and department goals to the team.

As the position of a call center lead is a level-1 management job, it requires excellent written and verbal communication skills as well as strong decision-making, negotiation, and organizational skills. Attention to detail and an ability to work in a fast-paced environment with fluctuating priorities are highly desired in a call center lead.

Search related to:

Call Center Solution
Call Center Trainer
Client Service
Contact Center
Customer Care
Customer Contact Center
Customer Service
Customer Service Representative
Inside Sales
Part Time Call Center
Telemarketing

Related Jobs 2 matches

  • Call Center Team Lead (based in Jogja)
    Call Center Team Lead (based in Jogja)','00624980','!*!Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative..



  • Lead Call Center Representative
    Leads the Bank’s call center function. Analyzes call center metrics and develops plans to ensure optimal quality and service for customers in this channel. Responds to and resolves telephone and/or written sales and/or service inquiries on bank products and services.  Seeks opportunities to attract, retain and expand customer relationships. Responds to..




Call Center Lead Jobs Video

  
Add to Favorites Add to Favorites
Related Jobs Related Jobs
  Video Archives






Browse Jobs  |   Search Jobs by Industry  |   Our Sites