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Personal Sales Advisor, Direct Banking, Airside/Naas (Remote)
ROLE: Personal Sales Advisor, Personal Market, Direct Banking, Consumer - Retail Banking LOCATION: AIB Personal Market, Airside Swords or Timehouse Naas This role is being offered on a Fixed Term Contract basis (23 months) DO YOU WANT TO BE THE FACE OF AIB FOR CUSTOMERS? WE'RE LOOKING FOR SOMEONE WHO: *Identify, convert or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products *Consistently provide the highest quality customer engagements, meeting and often exceeding customer expectations and acting with total integrity. *Educate the customer on our digital offering supporting them to migrate to self-serve channels *Raise opportunities to help to continuously improve our sales journeys for our customers *Deliver exceptional customer experience, engagement and advice, guiding and managing the customer journey and leveraging the full suite of AIB products, tools and services *Demonstrate an agile and flexible approach that best meets customer needs at a time and place that best suits them *Ensure personal adherence to all relevant bank policies, procedures, AIB standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship. This role will involve handling personal lending applications and enquires with our most valuable asset, our customers within the Republic of Ireland and the UK over the phone. Our Personal Sales Advisors are one of the most important links we have with our customers. In Direct Banking, we are looking for outgoing, energetic and enthusiastic people with a passion for Sales to come and join our vibrant, young team. One of our guiding Brand values is we put the customer at the centre of EVERYTHING we do, breaking with the conventions people expect of a bank. We give customers the right experience first time every time, provide a complete, consistent and connected Omni-Channel experience which is simple and efficient. Backed up by the support of Ireland's biggest bank, you will be in control of helping customers do business with us. Our hours of Operation currently remain in Covid response hours (9am-5pm Monday to Friday) and remain under review. Should we revert to pre-Covid shift patterns, this role would attract a shift premium. As this role includes selling both Regulated and Non-Regulated products, candidates will be required to become accredited in these product categories by completing Qualified Financial Advisor modules, in a specified timeframe. The Bank will cover the cost of registration with the Institute of Bankers and for completion of required modules. If successful, the Bank will pay a monetary reward. Paid study leave is also provided. WHO ARE WE? We're AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We're made of small teams where you have the chance to shine. WHY JOIN US? We are excited about how we have changed our focus. We want to be at the heart of our customers' financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank. Does this sound like something that you want to be part of? YOU WILL NEED TO SHOW US THAT YOU CAN/HAVE: *Minimum 12 months experience in Customer facing role *Track record of delivering a consistent level of exceptional service to customers. *Proven track record to delivering strong results against agreed targets *Given the MCC requirements of this role, a commitment to becoming fully accredited with minimum requirement of successfully passing APA Loans(Loans & Regulation) within probationary period together with working towards achievement of full QFA status. IF YOU FEEL YOU HAVE WHAT IT TAKES, click apply and fill in the online application form. If you would like more information from the Talent Acquisition Team, you can email **MEMBERS ONLY**SIGN UP NOW***. |
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