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FRONT OFFICE ASSISTANT - LH 24411 OBGYN
Laguna Hills, CA JOB SUMMARY A front office coordinator is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner ESSENTIAL FUNCTIONS *Welcomes and greets all patients and visitors, in person or over the phone, answering or referring inquiries *Responsible for keeping the reception area clean and organized *Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information. Uses check in system Phressia or equivalent to augment check in process. *Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. *Keeps patient appointments on schedule by notifying provider of patient's arrival; reminding patients of any service delays. *Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. *Obtains revenue by recording and updating financial information; recording and collecting patient charges. *Contributes to team effort by accomplishing related results as needed. *Position may require local travel between various locations. *Perform other duties as assigned. EDUCATION, TRAINING AND EXPERIENCE REQUIRED: *Minimum high school diploma or GED, Prior office experience preferably in medical field. Must have a minimum of 1 year of customer service in any field. SKILLS OR OTHER QUALIFICATIONS REQUIRED: *Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Problem Solving, Proactive, Flexibility/Adapt to Change, Work under Stressful Conditions, Business Acumen/Demeanor, Teamwork/Team Player, Confidentiality |
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