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CUSTOMER SUCCESS CONCIERGE - OMO
Newport Beach, CA omo.md is a next-gen practice management startup dedicated to helping independent physicians catalyze their medical practices like never before. Motivated by the Japanese philosophy of Omotenashi—where customer service goes far beyond expectation—omo.md's mission is to provide the highest-quality, lowest-cost solutions for independent physician practices in four service dimensions: money, people, technology and well-being. It's no secret that today's independent health care professionals juggle an impressive range of time-consuming priorities. To offer relief, we deliver advanced solutions that increase revenue, reduce expenses, and improve both the patient and staff experience. We are redefining physician enablement by joining cutting-edge digitization, strategic enterprise resources, and cost-saving support networks under a unified and innovative solution that makes the highest-quality of patient care easier to uphold—all while bringing respite to the demanding work-life-balance of medical professionals. We are looking for a CUSTOMER SUCCESS SPECIALIST to bring their expertise to this groundbreaking start-up and help put the power of massive healthcare organizations into the deserving hands of independent practitioners. You fit this position if you understand physician practice management, group purchasing organizations, and have experience providing exceptional customer service to physicians and their practices. RESPONSIBILITIES *Embody omotenashi by cultivating close-knit relationships with members and positioning yourself as their invaluable resource *Take charge of customer-facing responsibilities such as phone calls, email responses, and support ticket submissions *Respond to member requests with the highest level of customer service *Proactively anticipate member needs and offer solutions that meet their needs *Supervise member registrations and usher clients through the full onboarding process *Take the initiative with virtual training and technical support to help members to make the most of their omo.md partnership *Collaborate with internal departments and leadership to anticipate member concerns and design proactive solutions to their needs SKILLS & QUALIFICATIONS *Bachelor's degree is business, healthcare, or equivalent experience *Demonstrable experience in a customer service environment (knowledge of group purchasing organizations is a plus) *A true passion for customers and delivering white-glove service *Friendly communicator that revels in cooperation and relishes helping others *Exemplary analytical thinker and eager problem-solver *Comfortable managing a large volume of multi-channel member communications *Adaptability to keep pace with evolving industry practices, trade tools, and member needs *Respect for observing standard operating procedures *Results-oriented and confident in a fast-paced startup atmosphere BENEFITS *Choice of health package options, with medical, dental, and vision plans *Paid leave for all of life's important moments *401(k) retirement savings plan with a match *Company culture rooted in self-empowerment and mutual support APPLY NOW This position requires in-office attendance at our headquarters located in the beautiful coastal city of Newport Beach, California. |
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