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Clinical Support Specialist - Remote near LM/GG
Lake Mary, FL Company Name: Kroger Specialty Pharmacy Position Type: Employee FLSA Status: Non-Exempt POSITION SUMMARY Perform duties to document and validate various activities, documentation and events as they relate to the patient/pharmacy/prescriber/manufacturer requirements, working within the limits of standard or accepted practice. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. ESSENTIAL JOB FUNCTIONS *Participate in cross-training to perform any of the tasks described herein as assigned *Support additional therapy programs as they arise, which may require additional documentation and tasks *Perform inbound and outbound calls, review and document accurate notes taken relating to the calls and ensure correctness of entries made into patient file *Audit patient accounts as required by manufacturers or payors; review entries for accuracy, correctness and specific criteria *Demonstrate proficiency in the identification of adverse events required by the manufacturers and notify the clinician ensuring all documentation requirements are met (required in certain jurisdictions) *Demonstrate proficiency/knowledge of the Discharge Work Instruction to ensure all attempts have been made to service the patient prior to discharge; attempts include, but are not limited to contacting the patient and the prescriber *Follow up with patients, prescribers, internal associates and others to provide or obtain information needed (required in certain jurisdictions) *Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies *Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements *Travel to attend therapy specific events to support the business needs (required in certain jurisdictions) *Perform other related duties as assigned *Must be able to perform the essential job functions of this position with or without reasonable accommodation MINIMUM POSITION QUALIFICATIONS * High School Diploma or GED *2 years of experience in pharmacy environment *Any experience in pharmaceuticals *Pharmacy Technician License may be required in certain jurisdictions *Demonstrated experience in auditing documentation and ensuring compliance *Excellent oral, presentation, written communication and analytical skills *Demonstrated ability to manage multiple projects simultaneously *Highly motivated, results-driven, independent individual with advanced data entry skills with minimal errors *Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Adobe Acrobat programs *Proven ability to model high level customer service resulting in improved customer satisfaction and enduring business relationships with patients, prescribers and pharmacy associates *Knowledge of and skilled usage of pharmacy systems or similar software tools DESIRED PREVIOUS EXPERIENCE/EDUCATION *Pharmacy Technician Certification Education Level: High School Diploma/ GED Required Required Certifications/Licenses: None Position Type: Full-Time Shift(s): [[mfield4]] Regions: Any States: Florida Keywords: Pharmacy Technician, call center, specialty pharmacy, healthcare Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields. Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At **MEMBERS ONLY**SIGN UP NOW***, we are Fresh for Everyone(tm) and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with **MEMBERS ONLY**SIGN UP NOW*** and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: FL || Lake Mary || 3200 Lake Emma Drive || 32746 || Kroger Specialty Pharmacy || None || Health & Wellness; Patient Care; Pharmacy; Specialty Pharmacy || Employee || Non-Exempt || Full-Time || None |
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