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Customer Service Assistant Manager
Tualatin, OR Department: FM Store Operations Position Type: Employee Position Reports To: Customer Service Manager Position Supervises: N/A Pay Level: FLSA Status: Non-exempt POSITION SUMMARY: Provide customer service, assist in the management of the department and checkstands, maximize all financial opportunities, and assume the management responsibilities in the absence of the manager. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws. ESSENTIAL JOB FUNCTIONS: * Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service * Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unload purchases * Provide peer coaching for all cashiers following best practices * Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements * Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required (must be 19 years of age in Alaska to sell tobacco products) * Write the 15-minute chart and schedule, as directed by the manager * Audit and maintain Playland operational standards * Promote and follow Company initiatives * Respond to verbal customer comments/complaints/requests * Audit, correct, and file daily/weekly time and attendance * Complete customer incident and associate incident/accident report forms * All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great" * Must be able to perform the essential functions of this position with or without reasonable accommodation MINIMUM POSITION QUALIFICATIONS: * High school diploma or general education degree (GED) plus a minimum of six months Fred Meyer Customer Service Relief Assistant Manager experience plus six months cashier experience and two-three years related retail experience; or combination of relevant education and experience. * Minimum 18 years of age/19 years in Idaho/19 years in Alaska if selling tobacco * Ability to pass drug test * Ability to work in a fast-paced environment * Ability to work weekends on a regular basis * Ability to travel independently on an occasional basis * Maintain confidentiality * Accuracy/attention to detail * Ability to organize/prioritize tasks/projects * Ability to work within set time frames/fixed deadlines * Valid driver's license * CPR/first aid certification DESIRED PREVIOUS JOB EXPERIENCE: * Knowledge of Fred Meyer policies, procedures, and organizational structure Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here. Education Level: High School Diploma/ GED Required Required Certifications/Licenses: None Shift(s): [[mfield4]] Regions: West States: Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming Keywords: Front end, CCK, manager, assistant, central check out |
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