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Account Coordinator/Customer Service (REMOTE)
New York City, NY Brand: Camuto Group Req #: 131735 Location Name: Camuto Design Studio Department: Sales Support & Operations GENERAL SUMMARY The Account Coordinator functions as a liaison between Camuto Group and customers. Collaborates with sales, distribution center, external buyers/store owners, production/sourcing and credit department to ensure timeliness of customer' orders and provides an exceptional customer experience. REPORTS TO: Supervisor, Account Coordination ESSENTIAL DUTIES AND RESPONSIBILITIES: *Inputs customer wholesale orders and returns in ABS after receiving confirmation from Account Executives and/or Production team. Adheres to specific customer requirements and ensures the accuracy of order details (style, color, material, price, shipping date, etc) in our ABS system. Key role on ensuring timely deliveries to customers. *Communicates directly with customers by answering questions about the product and/or orders. Communicates all delivery updates (delays, changes, ship window extensions, and suggest pull-up opportunities) and any product changes to customers. Provides support with issue resolution and customer complaints displaying a high level of professionalism. *Reviews and manages daily booking reports for orders placed by Sales Executives (both in electronic and manual form) and from customers (Electronic Data Interchange-EDI) order. *Verifies that the customer's EDI is correct and is properly transferred into our system. Partners with IT teams to resolve any transmission issues if needed. *Works with production, logistics, sales, and management to meet monthly forecast goals established by executive leadership. Partners with Sales to provide guidance on order ETA's, allocation, shift inventory deliveries to align with the goal's fulfillment. *Partners with credit department for new account setups/approvals and to arrange payment methods with customers. REQUIRED SKILLS: *Excellent interpersonal communications skills. *Detail oriented, organized, and conscientious. *Familiar with working in at high paced environment. EXPERIENCE: *Basic knowledge of Microsoft Office (Excel, Outlook, and Word). *1 year of Customer Service PREFERRED QUALIFICATIONS: *1 year of data entry. *Experience with wholesale, EDIs, and ABS. *Retail or fashion wholesale work experience. EDUCATION: *Associates, Bachelor's College Degree, or comparable |
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