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Assoc. Online Merchandiser
Columbus, OH GENERAL SUMMARY: The Associate Digital Merchandiser will be responsible for the activation & attribution of products to the site, managing a subset of site-facing categories, and completing analysis for their areas of responsibility. The role will also serve as the point of contact between buying, site operations, and the photo studio team. The Associate Digital Merchant will report to the Manager of Digital Merchandising. REPORTS TO: Manager, Digital Merchandising ESSENTIAL DUTIES AND RESPONSIBILITIES: *Develop, own, and execute seasonal product attribution guidelines and changes to enhance the customer experience. *Activate and attribute new products to website and ensure product is available for purchase in applicable categories. *Create and drive seasonal site strategy for defined areas that supports the marketing and buying strategies as well as in season changes in order to optimize and/or react to business. *Communicate merchandise status updates using existing tools to all relevant cross functional partners. *Partner with Online Merchants to learn the foundational aspects of online merchandising, including merchandising of categories and digital analytics, etc. *Merchandise categories in partnership with Digital Merchandise Analyst by enhancing customer experience, place content, analyze category & product performance. *Identify marketing voids and request additional content. *Understand overall digital business and company-wide merchandise strategies *Analyze Adobe Analytics metrics to determine actionable items to optimize .com demand, including but not limited to product selling, navigational performance, email and site performance, onsite search, etc. *Collaborate with the Digital Merchandising Analyst to provide category-specific insights for the weekly recap. *Examine merchandising strategies of key competitors and best in class online retailers to understand emerging trends. *Ensure product accuracy by running daily exception reporting and analyzing opportunities *Lead testing of new site enhancements for BCC *Proactively identify opportunities for process improvement and recommend solutions. *Conduct quarterly site audit to ensure product attribution accuracy and drive best in class customer experience *Identify and troubleshoot issues prohibiting customer transactions. *Partner with the CRM team to provide CTAs for marketing and validation of emails/site assets. *Support company initiatives by taking the business lead on stretch assignments related to the growth of the digital business. REQUIRED SKILLS: *Detail oriented with excellent organizational skills *ATG or ecommerce knowledge *Strong analytical skills *Aptitude to learn and develop business acumen *Demonstrated strong problem-solving skills *The ability to meet aggressive deadlines *Ability to thrive in a fast-paced environment *Highly motivated, willing to work in a growing business that is still defining process and building teams *Ability to multi-task ad prioritize effectively *Demonstrated ability to take initiative and show ownership of projects and processes from start to finish *Ability to interact with team members and cross-functional partners at all levels *Positive attitude, passionate about process improvement EXPERIENCE: *years of eCommerce merchandising experience *Experience with the ATG platform, Experience Manager, or equivalent ecommerce platforms *Proficient in MS Office suite, including MS Word, Excel, PowerPoint, and Outlook PREFERRED QUALIFICATIONS: *Proficient in Omniture and BrightEdge *Proficient in XM EDUCATION: *4 year degree required COMPETENCIES SETTING GOALS - Creates and follow effective plans. Anticipates risks, creates contingency plans. Aligns plans with goals. Allocates adequate resources. Accepts and supports change. Willing to take risks and suggests new ideas, approaches. Takes initiative. Seeks out learning activities. WORKING WITH OTHERS - Clearly articulates own, other's goals. Promotes a team atmosphere by demonstrating humility and respect. Builds effective relationships, relates well to others. Delivers and responds to feedback in a constructive manner. Considers multiple perspectives. Handles conflict, pressure, uncertainty and adapts independently. Meets commitments. Dedicated to working with business partners on their expectations. GETTING RESULTS - Personally accountable for work performance targets and achieving results. Prioritizes well. Anticipates and handles obstacles effectively. Makes good, timely decisions. Can simply and process complex problems. Understands underlying issues and addresses root causes. Meets deadlines, works until finished. |
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