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VP, Omni Operations
Columbus, OH GENERAL SUMMARY: The VP of Omni Operations develops long range strategic plans and leads activities to ensure an exceptional customer experience. The VP of Omni delivers key capabilities through the Store Operations team with collaboration from Fulfillment, Digital and Merchandising teams to bring the brand's strategic initiatives to life. This role builds and scales new capabilities, and refines processes to deliver a seamless Omni channel experience accountable to achieve operating budget goals and drive incremental sales. REPORTS TO: SVP Stores ESSENTIAL DUTIES AND RESPONSIBILITIES: *Responsible for all aspects of the omni channel fulfillment direction for stores in partnership with Digital, IT, and Supply Chain/Logistics leaders *Lead strategic planning and execution of field initiatives to enhance profitability, productivity and Omni channel efficiency across warehouses *Deliver a high-quality customer experience across all channels *Develop innovative initiatives to optimize processes and drive continuous improvement in store operations *Monitor performance and metrics to help inform need for new processes and training that support the changing needs of the customer *Ensures all omni channel touch points are met focusing on customer centricity *Researches internal and external consumer data to bring innovative and efficient ways to understand the customer's current desires and anticipate what they'll want next REQUIRED SKILLS: *Extensive experience working cross functionally with retail stores, fulfillment teams, IT and inventory operations *Extensive experience developing and delivering enterprise wide omni implementation in innovative ways *Excellent verbal and written communication skills, experience presenting to all levels of organization *High level of organizational skills *Experienced in driving organizational change *Ability to utilize metrics/ analytics to identify opportunities and measure results *Motivates and inspires through shared vision and clear goals *Presents facts clearly and has a teachable point of view and is an effective listener that inspires trust and respect of direct reports *Balances competing priorities with a recognition of what is critical in a fast paced environment *Empowers team to set high standards and achieve them EXPERIENCE: *Minimum 15 years experience in an omni channel retail operational role *Proven track record of exceeding goals COMPETENCIES: STRATEGIC LEADERSHIP - Deliberately communicates overall business strategy and connects it to the work of the functional team. Anticipates future trends and implications accurately. Leverages market knowledge to anticipate, capitalize on and drive change. Articulate credible pictures and visions of possibilities that will create sustainable value. Creates competitive and breakthrough strategies that show a clear connection between vision and action. Is willing to champion an idea or position despite dissent or political risk. Tackles tough issues, sharing sensitive messages or unpopular points of view effectively. Influences inside and outside of functional area for positive impact on business performance. Owns the development of successors and individuals who have potential for further development. LEADING & MOTIVATING - Serves as a champion and driver of DSW Values and culture. Attracts and selects the best talent to meet current and future business needs. Motivates and inspires others through rewards, authentic connections and meaningful recognition. Fosters diversity and an inclusive workplace where individual differences are valued and leveraged. Seeks new ways to evolve and challenge self. Develops team through delegation, challenges outside of the comfort zone and effective coaching and feedback. Shares ideas in a compelling manor that gains commitment. Champions change for positive impact on business results. MANAGING FOR RESULTS - Establishes models and enforces accountability. Gets the most out of available resources and secures rare resources others cannot get. Anticipates and balances the needs of multiple stakeholders. Persists in accomplishing objectives. Pushes the team to elevate goals as results are achieved. Transforms functional area to achieve maximum results. Seizes opportunities and connects business insights to increase profit and revenue. |
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