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Digital Optimization Lead (Open to Remote)
Columbus, OH The DIGITAL OPTIMIZATION LEAD will own the digital testing process for Designer Brands. From test ideation through analysis and recommendations, this role drives enhancements to our customer's digital experience, including testing and personalization strategies. The Digital Optimization Lead utilizes quantitative and qualitative data to identify optimization opportunities across digital channels, reduce friction points, and identify areas to enhance the shopping journey. They possess a combination of business and technical skills to effectively communicate test results and recommendations to business stakeholders and deliver technical requirements to the development team. They must also be able to build and grow cross-functional relationships, be extremely detail-oriented, and able to adapt to the dynamic changes in digital. The ideal candidate will also work on enabling their "customers" (internal product managers and business partners that are striving to build a culture of rapid experimentation) to innovate in ways that better serve our customers. Integration of test capabilities with customer data and audience segmentation tools will provide deeper understanding across multiple touchpoints and will ultimately provide seamless, personalized experiences. The candidate will have 5 years of experience in A/B, multivariate, and personalization testing or other analytical / product manager roles. Experience with the Adobe platform and Optimizely tools are a plus, with experience on comparable tools or technologies just as relevant. We are open to remote candidates based in the continental United States for this opportunity. REPORTS TO: Data Sciences & Analytics Organization ESSENTIAL DUTIES AND RESPONSIBILITIES: *Ownership of digital testing process and roadmap, including calendarization of tests, test prioritization and ongoing learning agenda *Analyzing the DSW customer's shopping journey across all channels (desktop, mobile, app, stores, etc.), utilizing all available data sources *Supporting the Optimization team with project analysis, including but not limited to: providing and contextualizing baseline calculations, pre-post analysis, evaluating risks as well as impact of changes. *Building, launching, and reporting on experiments within A/B, MVT, and personalization campaigns within Optimizely with the help of product managers and front-end developers and designers *Quality control of test experiences and data collection related to testing *Analyzing test results and providing the impact, recommendations, and next steps for business stakeholders *Identifying opportunities for process improvements, and championing effort for improvement where needed REQUIRED SKILLS: *Strong critical thinking skills and an aptitude for problem solving; ability to break down seemingly complex problems into simplified and manageable parts *Superior analytical skills with demonstrated ability to transform data into actionable insights *Ability to deliver strategic analysis to foster innovative ideas for growth, as well as tactical analysis, such as providing ongoing reports and updates, analyzing website and purchase funnel data, etc. *Inquisitive and in constant pursuit of different ways to drive results; willing to challenge the status quo when necessary. *Extreme attention-to-detail and ability to manage multiple projects & tasks simultaneously *Energetic and customer-centric; Ability to prioritize and focus while effectively managing multiple and shifting priorities in a fast-paced environment *Flexible and positive attitude; proven experience partnering with technical and design teams, clearly articulating business priorities and managing through conflict *Perform work with moderate supervision *Excellent written and verbal communication skills *Be the voice of the customer COMPETENCIES: SETTING GOALS - Creates and follow effective plans. Anticipates risks, creates contingency plans. Aligns plans with goals. Allocates adequate resources. Accepts and supports change. Willing to take risks and suggests new ideas, approaches. Takes initiative. Seeks out learning activities. WORKING WITH OTHERS - Clearly articulates own, other's goals. Promotes a team atmosphere by demonstrating humility and respect. Builds effective relationships, relates well to others. Delivers and responds to feedback in a constructive manner. Considers multiple perspectives. Handles conflict, pressure, uncertainty and adapts independently. Meets commitments. Dedicated to working with business partners on their expectations. GETTING RESULTS - Personally accountable for work performance targets and achieving results. Prioritizes well. Anticipates and handles obstacles effectively. Makes good, timely decisions. Can simply and process complex problems. Understands underlying issues and addresses root causes. Meets deadlines, works until finished. QUALIFICATIONS: EXPERIENCE: *4 years of experience in an eCommerce, Product Management, or analytics role *1-3 years of experience in Digital Optimization preferred PREFERRED QUALIFICATIONS: *Experience with Adobe Analytics *Experience with Optimizely, or similar testing platform vendors *Experience with ATG or comparable web platform *Experience working within Agile Methodology EDUCATION: *Bachelor's Degree |
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