Intake Agent
Carlsbad, CA
Intake Agent
The candidate will be making initial contact in response to new inquiries from potential clients. Accurately identifying and documenting the source of the inquiries. Managing large amounts of inbound and outbound calls in a timely manner. Using call center “scripts” to determine whether a matter qualifies to be reviewed further. Maintaining call center database by entering and verifying information accurately. Customer Service Skills. Telephone Communication Skills. Ability to communicate in a professional manner and establish rapport with the caller. Data Entry skills. Ability to Multi-task. High school diploma is required. Bilingual (English/Spanish) preferred.
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