Intake Agent
Dothan, AL
Intake Agent
The candidate will answer incoming calls from current and potential clients to complete intakes, provide status updates, answer inquiries, handle complaints, and provide information. Accept ownership for effectively assisting callers, and keeping client satisfaction at the core of every decision and behavior. Answer phones promptly and courteously utilizing company procedures. Provide accurate, valid and complete information by using the right methods/protocol. Respond to caller general information requests and/or inquiries; refer caller’s to the correct regional office. Complete all intakes in a timely manner maintaining an appropriate average handle time. Enter all data accurately, confirming information that you enter. Effective de-escalation of angry/upset callers. Ensure caller expectations are met by following up as promised. Refrain from work avoidance by completing every possible intake on the first call. Meet Quality Assurance Requirements. Maintain a positive work atmosphere with a culture of respect for others. Other related duties and responsibilities as assign by your manager or supervisor. High school diploma or GED degree is required. Should have 2 years of customer service or related field experience.
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