Legal Intake Coordinator
Lewiston, ME
Legal Intake Coordinator
The candidate will be responsible for efficiently handling and processing live phone calls, website inquiries, and referrals related to a wide variety of personal injury, medical malpractice, mass tort, sexual abuse, and defective product cases. Work closely with the Legal Intake Specialist to respond to potential inquiries in a timely manner while helping improve intake and client acquisition efforts. Report to the Marketing and Business Development Manager. Provide positive interactions with potential clients while helping them navigate the first step of their personal injury claim. Organize, prioritize, and process a high volume of inquiries daily following standard protocols. Collect contact information and accurately summarize relevant case-related information using the firms’ intake software and custom database management system. Follow up with potential clients as needed and manage referrals to/from other law firms. Develop a thorough understanding of the firm’s specialized practice areas, internal systems, and many nuanced intake procedures. Build productive and trusted working relationships with team members of all levels. Take on new/different/challenging assignments to meet business needs, as well as handle administrative tasks and special projects as needed.
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