Case Manager
Parkersburg, WV
Case Manager
The candidate's duties include: Assisting client requests via telephone; Assisting clients with completing forms; Educating clients regarding disability claim process over the telephone; Responding to client’s emails/correspondence; Reviewing cases to identify issues and ensure the case is progressing; Meeting with clients in person as needed; Processing client mail and documents in a timely manner; Submitting any needed forms/reports to the Veterans Administration or Social Security Administration and other related agencies; Conducting Initial Contact Calls to clients; Developing case strategies in an attempt to guide the claim to a favorable decision; Meeting assigned goals while maintaining quality; Returning all voicemails by the end the business day or within 24 hours. Be responsible for assisting new and existing Social Security or Veteran clients with their legal disability claim over the telephone. The position requires a compassionate individual to help clients understand the requirements and status of their legal case. A Case Manager must be able to build client loyalty and trust by providing high quality technical services in a high-volume environment. This client-centered position requires effective communication skills and a high level of accountability.
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