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Account Representative / Legal Collections
Bannockburn, IL ACCOUNT REPRESENTATIVE / LEGAL COLLECTIONS: The candidate acts as a primary customer service liaison responsible for managing consumer accounts while operating within the strict requirements of our clients as a member of the law firm’s collections team. Maintains inbound and outbound collection communications within client deadlines and requirements. Responsible for escalating calls to a supervisor when appropriate. Reviews consumer accounts, makes recommendations, and implements appropriate action under the guidance of the Collections Manager and Attorneys. Negotiates payment arrangements with consumers. Reduces delinquency on consumer accounts through careful monitoring and effective communication. Responsible for accurately and completely conveying account information. Manages and maintains precise accuracy on multiple accounts in individual account queues. Must adhere to all Fair Debt Collection Practices Act regulations as well as applicable state regulations. Establishes and maintains professional relationships with consumers and team members. Must meet firm deadlines, reach attainable goals, and handle multiple priorities at the same time. Other duties as assigned. 2 years of prior experience as a collector preferred. Legal industry experience preferred. Must have ability to accommodate call situations and negotiate payment terms. Bi-lingual preferred (Spanish reading and speaking). |
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