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IT SERVICE DESK ANALYST
Charlotte, NC Preferred Bachelors or better. Experience Required 3-5 years: Technical Support Position with Client-Facing Role in Professional Environment. Preferred Previous Service Desk or Technical Support Role. Preferred Knowledge of ITIL Principles. Preferred Experience with Windows 10/11 Environments and Proficiency in Various Applications. Preferred Bachelor's Degree in Information Technology, Computer Science or Related Field. Preferred Experience with Basic Database Maintenance and Reporting. IT Service Desk Analyst - Charlotte, NC Experience: 3-5 years Salary: Competitive, based on experience and qualifications Responsibilities: - Provide first-level support for all MVA users and offices - Respond to user requests via telephone, voicemail, and email - Document inquiries in the IT Service Desk database - Maintain accurate information in the database - Produce reports as requested by the applications manager - Work with users to reduce data storage - Coordinate hardware requests - Provide functional telephone system support for employees in the Charlotte office - Handle tracking for all check-out equipment - Regular and in-person attendance required Qualifications: - High School Diploma or equivalent required; Bachelor's degree in Information Technology, Computer Science, or related field preferred - 3-5 years of experience in a technical support position with a client-facing role in a professional environment - Knowledge of Windows 10/11 environments and proficiency in various applications such as Windows, Office 365, Outlook, Internet Browsers, iManage, and Mobile Devices - Ability to work independently with minimal supervision - Knowledge of ITIL principles is a plus - Flexibility to work after-hours and weekends as needed - Position may require travel to other offices and for educational/business purposes Work Hours: Monday-Friday, 9:00am-6:00pm (may require additional hours as needed) Apply via website: **MEMBERS ONLY**SIGN UP NOW*** Equal Employment Opportunity Employer. Law Firm Seeking Experienced IT Service Desk Analyst in Charlotte, NC Join a dynamic and fast-growing full-service law firm with over 400 attorneys and professionals Provide first-level support for all MVA users and offices Competitive salary based on experience and qualifications Responsibilities: - Respond to user requests via telephone, voicemail, and email - Maintain accurate information in the IT Service Desk database - Coordinate coverage of the IT Service Desk - Collaborate with other IT team members to resolve issues in a timely manner - Assist with tracking of check-out equipment and handle software license and hardware requests Qualifications: - High School Diploma or equivalent required; Bachelor's degree in Information Technology, Computer Science, or related field preferred - 3-5 years of experience in a technical support position with a client-facing role in a professional environment - Knowledge of Windows 10/11 environments and proficiency in various applications such as Windows, Office 365, Outlook, Internet Browsers, iManage, and Mobile Devices - Ability to work independently with minimal supervision - Knowledge of ITIL principles is a plus - Flexibility to work after-hours and weekends as needed Work Hours: Monday-Friday, 9:00am-6:00pm (may require additional hours as needed) Apply via website: **MEMBERS ONLY**SIGN UP NOW*** Equal Employment Opportunity Employer. Qualifications: - High School Diploma or equivalent required; Bachelor's degree in Information Technology, Computer Science, or related field preferred - 3-5 years of experience in a technical support position with a client-facing role in a professional environment - Knowledge of Windows 10/11 environments and proficiency in various applications such as Windows, Office 365, Outlook, Internet Browsers, iManage, and Mobile Devices - Ability to work independently with minimal supervision - Knowledge of ITIL principles is a plus - Flexibility to work after-hours and weekends as needed Work Hours: Monday-Friday, 9:00am-6:00pm (may require additional hours as needed) Apply via website: **MEMBERS ONLY**SIGN UP NOW*** Equal Employment Opportunity Employer. H1: Join Our Team as an Experienced IT Service Desk Analyst in Charlotte, NC H2: Competitive Salary and Benefits Package Available BOLD HEADLINE: Seeking Experienced IT Service Desk Analyst for Fast-Growing Law Firm in Charlotte, NC |
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