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KM Client Product Success Analyst
Greenville, SC KM Client Product Success Analyst - Providing Excellent Client Support for Law Firm Solutions Position Summary: Join the KM Client Solutions (KMCS) team within Ogletree's Knowledge Management department as a KM Client Product Success Analyst. This full-time role requires sound judgment and discretion, a client-focused mentality, and the ability to manage complex requests to quickly resolve issues or concerns. The successful candidate must reside in a state where the firm has a physical office and may work remotely. Essential Functions: - Manage client-facing solution requests to resolution, collaborating with firm departments and vendors - Provide first-level customer support for attorneys and clients, including questions about products, subscriptions, and account management - Create and implement product sunset plans, collect feedback and analyze client requests - Support client solution initiatives and cross-train team members - Maintain knowledge base and create FAQs - Perform other duties as assigned Requirements: - Four-year college/university degree or equivalent experience - 3 years working in professional services - Proficient in Microsoft applications and project management tools - Outstanding written and verbal communication skills - Strong understanding of technology and digital products - Analytical experience in interpreting user metrics - Ability to exercise good business judgment and make well-reasoned independent decisions - Highly accountable, self-driven, highly motivated, and innovative - Problem-solving mentality, experience using internal and/or external resources, conflict resolution, and follow-through - Familiarity with Project Management techniques and documentation Salary Information: - Colorado: $64,350 - $78,650 - New York City: $63,900 - $78,100 - California: $59,800 - $94,820 - Washington: $66,060 - $80,740 Benefits: - Paid Time Off, Paid Sick Leave - 401(k) matching program, Profit Sharing - Paid Holidays, Paid Parental Leave - Health and Life Insurance, including Dental & Vision coverage - Health Savings Account/Flexible Spending Accounts - Teladoc (24/7 access to a doctor by phone or online video) - Tuition Reimbursement, Employee Assistance Program About the Firm: Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. The firm's top priorities are premier client service and diversity within the legal profession. In the 2024 edition of Best Law Firms®, Ogletree Deakins was named a “Law Firm of the Year” in the Employment Law - Management category for the 13th consecutive year. With over 950 attorneys located in 54 offices across the United States, Europe, Canada, and Mexico, the firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S. Ogletree Deakins strongly encourages the interest of diverse candidates in the firm and is an Equal Opportunity Employer. |
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