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System's Administrator
San Antonio, TX Law firm seeking Systems Administrator in San Antonio, TX Salary: $60,000-$80,000 per year Experience: Bachelor's degree in computer systems field required, 3 years of experience in tech support role Key Competencies: - Creation of workflows systems, process builders, internal systems in Salesforce - Meet and confer with management regarding new project development for all software systems - Creation of case management systems - Create reports and dashboards for individual employee use and management tools - Ensure seamless operation of all software systems in the Firm - Develop training models for all software systems - Create and implement workflow systems for all departments and positions - Work with outside vendors to create intellectual property - Day-to-day maintenance of software systems - Train and onboard new users - Provide support to all users regarding access, training, and troubleshooting Preferred Education and Experience: - Bachelor's degree in a computer systems field - 3 years of experience in tech support role - Functional knowledge of networks, operating systems, PC concepts, and Salesforce or other CRM platform - Hands-on experience with creating and editing videos Responsibilities: - Maintain software systems to ensure efficiency of processes - Create and implement new workflows and processes for all departments and positions - Work with outside vendors to create intellectual property - Train and onboard new users - Provide support to all users regarding access, training, and troubleshooting Competencies: - Strong understanding of computer terminology and hardware - Ability to multitask and see issues through to resolution - Professional and committed to service excellence - Excellent communication skills and positive attitude - Strong problem-solving skills - Able to work well in a team or independently Work Environment: - Professional office environment - Standard office equipment used - Works under supervision Physical Demands: - Must be able to lift up to 30 lbs - Regularly required to talk or hear - Frequently required to stand for several hours at a time, walk, and use hands to handle or feel Position Type: - Full-time, Monday through Friday - Afterhours work may be required for business needs Travel: - No travel expected, except between office buildings or locations as requested by executive members of the firm. EEO Statement: - Equal employment opportunity employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. |
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