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Client Liaison - Customer Service - Great work environment
Solon, OH H1: Join the Reimer Law team as a Client Liaison - Foreclosure and be a part of a 50 year old successful law firm! H2: Become a crucial member of our team as a Client Liaison - Foreclosure at **MEMBERS ONLY**SIGN UP NOW***. BOLD HEADLINE: **MEMBERS ONLY**SIGN UP NOW***. is looking for a Client Liaison with at least 3 years of experience in a law firm. JOB TITLE: Client Liaison - Foreclosure SEO FRIENDLY JOB TITLE: Join the Reimer Law team as a Client Liaison - Foreclosure Salary Information: - Competitive salary based on experience and qualifications - Medical, dental, and vision insurance provided - Flexible spending accounts available - Short term and long term disability insurance provided - Company paid life insurance included - Business casual office environment - Opportunities for advancement within the company - Equal opportunity employer, committed to fair treatment of all employees Job Title: Client Liaison - Foreclosure Experience Information: - 3 years experience in a law firm required - Previous experience in a client liaison role at a law firm preferred Responsibilities: - Maintain and update client sites - Monitor dockets for file status updates - Communicate with clients and handle outside calls - Respond to client and third party emails - Act as escalation contact to ensure deadlines are met and cases are not dismissed - Act as point of contact for escalated matters on behalf of client - Answer client inquiries regarding file status - Ensure client policies and procedures are followed - Obtain surveys and additional fees on behalf of client - Participate in client visits/audits - Have knowledge of entire foreclosure process to assist staff and outside parties - Act as buffer for client issues to maintain positive image of firm - Review and rebut client scorecards to maintain good standing - Notify clients when they are being named in a case - Be knowledgeable in assigned clients and assist with other clients as needed - Ensure timely return of customer complaint and compliance logs Skills & Qualifications: - Understanding of foreclosure process from referral to REO - Ability to read and understand title work - Familiarity with different types of loan documents and loans - Knowledge of client software databases - Strong analytical and judgment skills - Team player with strong organizational skills - Excellent communication skills - Comfortable with public contact - Able to work well under pressure - Proficient in computer skills - Detail-oriented with problem-solving skills - Flexible and able to multi-task - Professional telephone manner - Fluent in English, both oral and written - Business school or Associates Degree preferred Join the team at **MEMBERS ONLY**SIGN UP NOW***. and receive competitive salary and benefits, including medical, dental, and vision insurance, flexible spending accounts, disability insurance, and life insurance. Our office has a business casual dress code and offers opportunities for advancement. We are an equal opportunity employer, committed to fair treatment of all employees. All candidates must be willing to complete a drug screen and background check. No recruiters, please. |
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