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Client Account Coordinator
Waukesha, WI Job Summary: The law firm of **MEMBERS ONLY**SIGN UP NOW*** is seeking a Client Account Coordinator with at least two years of professional services experience or a two-year degree. This role will be responsible for managing the collection process for all clients within the Intellectual Property Practice Group. The position is available in our Chicago, IL or Milwaukee, Madison, or Waukesha, WI office. Job Responsibilities: - Serve as the point of contact for collections for the Intellectual Property Practice Group - Regularly review outstanding A/R and follow up with responsible partners or assistants - Maintain partner preferences and update firm databases - Monitor E-billing systems and report as needed - Perform reconciliations in excel for high impact clients - Communicate with Practice Group Manager and IP attorneys to discuss outstanding balances - Utilize BillBlast E-billing software to track status and troubleshoot rejections - Work directly with clients to ensure payment on open invoices - Proactively perform tasks to facilitate collection - Document the status of clients with aged A/R balances - Evaluate likelihood of collection and make recommendations for write-offs or referrals - Work with all areas of Finance & Accounting to resolve inquiries and errors - Maintain confidentiality and discretion - Manage multiple priorities and deadlines - Additional duties and special projects as needed Job Requirements: - Minimum of two-year degree or equivalent professional services experience - Experience with Excel, Outlook, and other Microsoft Applications - Strong organizational skills and attention to detail - Knowledge of 3E - Enterprise Business Management or Aderant software (preferred) - Familiarity with electronic time and billing software (preferred) - Ability to work independently and in a team - Able to work well under pressure and meet tight deadlines - Willingness to learn and adapt to changing needs and practices - Excellent interpersonal and communication skills - Ability to handle confidential information with tact and discretion - Problem-solving skills and ability to make decisions and take action - Professionalism and client-oriented mentality - Valid authorization to work in the U.S. About the Law Firm: **MEMBERS ONLY**SIGN UP NOW*** is a full-service law firm with over 350 lawyers and technical professionals who work collaboratively to serve clients globally. The firm has been in operation since 1848 and has continuously evolved to meet the changing needs of its clients. Michael Best provides exceptional legal services and business acumen to companies in various industries, as well as trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals. The Location: The firm has offices in multiple locations, including Wisconsin (Milwaukee, Madison, Manitowoc, Waukesha), Illinois (Chicago), Utah (Cottonwood Heights, Salt Lake City), Colorado (Denver, Broomfield), Texas (Austin), North Carolina (Charlotte, Raleigh, Wilmington), and Washington DC. The offices have contemporary spaces that promote collaboration and support the firm's culture of teamwork. This position will be based in Chicago, Milwaukee, Madison, or Waukesha. Why Apply: Michael Best offers a comprehensive and competitive Total Rewards package that includes resources to enhance employees' overall well-being. The package includes competitive base pay, outstanding benefits, learning and growth opportunities, and programs to plan for the future. The firm also promotes a positive and respectful work climate and values recognition for performance. Benefits: - Challenging and dynamic role - Career development planning - Professional growth opportunities - Performance management and coaching - Specialized training programs - Medical, dental, and vision care - Health savings and flexible spending accounts - Wellness program and employee assistance program - Competitive base pay and annual merit review/incentive pay - Generous PTO and 9 paid holidays - 401(k) with company contribution - Short and long-term disability plans - Life and critical illness insurance - Parental/family leave Culture and Workplace: Michael Best has a collaborative culture and is a growing firm with an exciting future. The contemporary work environment promotes concentration and collaboration, and the firm values a positive and respectful work climate. Performance recognition is also a key aspect of the culture. To Apply: Submit an application through the firm's online portal. Recruitment agencies are not accepted for this position, and unsolicited resumes will not be considered. Equal Employment Opportunity: Michael Best is committed to providing equal employment opportunity and maintaining a workplace free from discrimination. The firm does not discriminate based on age, race, religion, color, disability, marital status, sex, national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. Accommodations: Michael Best is also committed to providing reasonable accommodations for applicants with disabilities. If you require an accommodation, please contact the firm's recruiting team with details of your request and contact information. |
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