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Response Centre Paralegal
Melbourne, Victoria, Australia to Current Opportunities Job Title: Response Centre Paralegal at **MEMBERS ONLY**SIGN UP NOW*** Law Firm About the role: - Full-time or part-time (minimum 3 days) position available - Based in Melbourne CBD office - Responsible for managing new client enquiries via email and telephone - Conducting initial client interviews over the phone - Providing general legal information to potential clients - Maintaining accurate and succinct file notes in database - Escalating urgent matters to manager or appropriate practice area - Analysing potential claims and referring to appropriate practice team Responsibilities: - Managing new enquiries via email and telephone within appropriate time frames - Providing general legal information to potential clients - Maintaining accurate and succinct file notes of each enquiry in database - Escalate urgent matters to manager or practice area - Analysing potential claims to provide in-depth information when referring on to appropriate practice team Salary Information: - Salary Continuance & Life Insurance - 17.5% Annual Leave Loading Experience Required: - Previous experience in a client service role - Ability to display empathy and provide exceptional client experience - Strong analytical and reasoning skills - Excellent written and verbal communication skills - Ability to manage high volumes of work and work under pressure - Experience in managing emotionally charged clients and situations is desired Benefits: - Comprehensive training program for first 4 weeks - Continuous training sessions to improve skills - Exposure to 16 practice areas within the firm - Ongoing coaching and career development opportunities - 22 weeks parental leave with superannuation guaranteed and back-to-work transition policy - End of year leave and additional days after 2 years of employment - Comprehensive mental health framework and wellbeing leave - Discounted gym membership - Hybrid flex working model Shared Values: - Courage - Compassion - Collaboration - Fairness - Tenacity Diversity and Inclusion: - Inclusive environment with supportive and collaborative leaders - Progressive people policies - Encouragement of applications from First Nations People Company Information: - **MEMBERS ONLY**SIGN UP NOW*** Law Firm - Over 100 years of experience - Dedicated to getting the best outcomes for clients - Highly respected law firm in Australia Application Process: - Apply now through Circle Back Initiative partnership - All applicants will receive a response Our People Commitment: - Safe, supportive and collaborative environment - Inclusive culture enriched by diversity - Commitment to extending access to justice to more Australians Join us on our journey to make a difference and extend access to justice to more Australians. Apply now and be a part of a highly regarded law firm with a strong commitment to its clients and employees. |
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