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Dynamic Call Center Specialist
Southlake, TX At Robinson & Henry, we believe in the power of teamwork and collaboration. We strive to create a positive and inclusive work environment where every team member feels valued and supported. Our firm culture is one of respect, excellence, and dedication to our clients. We are committed to providing our team members with opportunities for growth and advancement, and we value the unique skills and perspectives that each individual brings to the table. As a Call Center Specialist, you will be an integral part of our team, providing exceptional service to our clients and supporting the daily operations of our firm. You will have the opportunity to work closely with attorneys, paralegals, and other team members, gaining valuable experience and knowledge in the legal field. Your main responsibilities will include managing incoming calls, opening and closing client files, and performing general office duties. In addition, you may also have the opportunity to cover our reception desk during lunch hours, showcasing your versatility and adaptability. With your excellent communication skills and attention to detail, you will ensure that every interaction with clients is handled with the utmost professionalism and efficiency. At Robinson & Henry, we recognize the importance of work-life balance. We offer a competitive salary and comprehensive benefits package, including health insurance options, retirement participation, and paid time off. We also have a referral program in place, encouraging our team members to refer potential candidates who would be a great fit for our firm. Requirements: ● At least 2 years of customer service experience, preferably in a high-volume call center setting. Previous experience in a law firm is a plus. ● Excellent communication skills, both written and verbal, with the ability to handle complex and sensitive calls with professionalism. ● Meticulous attention to detail, ensuring accuracy and efficiency in all your tasks. ● Intermediate to advanced computer skills, including experience with Google Sheets and Drive, Salesforce, and Zendesk, or similar programs. ● Ability to multitask and prioritize effectively, handling multiple responsibilities with ease. If you are a motivated and dedicated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team of professionals at Robinson & Henry and make a real impact in the legal industry. Apply now and take the first step towards a rewarding career as a Call Center Specialist! Job Title: Dynamic Call Center Specialist - Southlake H1: Join the Dynamic Team at Robinson & Henry as a Call Center Specialist in Southlake H2: Be the Voice of Excellence for a Leading Law Firm Bold Headline: Join the Team at Robinson & Henry as a Call Center Specialist in Southlake - Competitive Salary and Benefits Package Offered! Are you a customer service superstar looking for a new opportunity in the legal industry? Look no further - Robinson & Henry's Call Center Team is expanding and we want YOU to join us in Southlake! As a Call Center Specialist, you'll be an integral part of our firm's success, handling a variety of calls and supporting our office operations. Plus, we offer competitive pay, comprehensive benefits, and opportunities for growth and advancement. Apply now and take your career to the next level! |
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