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Temporary Technical Support, AV & Desktop Specialist
Los Angeles, CA Temporary Technical Support, AV & Desktop Specialist - Join the Team at a Reputable Law Firm! H1: Temporary Technical Support, AV & Desktop Specialist at Crowell & Moring LLP H2: Join Our Team at a Leading International Law Firm Are you a skilled technical support specialist with experience in Windows 10/Office 2010 networked environments? Do you have a passion for providing top-notch client service and troubleshooting complex technical issues? If so, we want you to join our team at Crowell & Moring LLP! As a Technical Support, AV & Desktop Specialist, you will be responsible for providing direct technical support and troubleshooting assistance to our attorneys and staff. You will have the opportunity to work with cutting-edge technology and legal applications, while also participating in after-hours pager rotation and special projects. We offer a competitive compensation package, including a pay-rate range of $32 to $39 per hour, as well as comprehensive benefits such as back up child care, wellness programs, and cultural events. Our positive and friendly culture values hard work and success, while also recognizing the importance of family and community service. In this role, you will: - Resolve incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies - Analyze and resolve problems according to shifting priorities, time frames, and resources - Document resolutions in call tracking system and escalate calls to proper internal support person if necessary - Monitor support activity and inform team/manager of any perceived trends - Acquire and maintain knowledge of relevant products and current support policies - Troubleshoot, diagnose, and identify failing/failed parts or systems - Assist in the management and maintaining of hardware asset inventory - Provide deskside support and perform setup of video teleconference equipment and conference room technologies - Continually improve technical proficiency through research and training opportunities - Participate in after-hours pager rotation for 24x7 technical support - Communicate clearly and effectively with attorneys and staff, both orally and in writing - Lift, move, and carry items weighing up to 50 lbs. Qualifications: - High School Diploma or GED; Bachelor's Degree in Management Information Systems or related field preferred - Minimum of 1 year of technical support experience in a Windows 10/Office 2010 networked environment - Minimum of 2 years of customer service or technical support experience - Minimum of 2 years of experience working with personal computers, laptops, and audio visual equipment - Advanced personal computer skills and ability to troubleshoot Microsoft Office Applications - Strong communication skills and ability to explain technical concepts to non-technical users - Ability to provide quality client service and work effectively in a team environment - Must be able to lift, move, and carry items weighing up to 50 lbs. Join our team at Crowell & Moring LLP and make a difference in the legal industry. We are committed to fair and equitable compensation practices and participate in the E-Verify program. Come be a part of our diverse and inclusive workplace! |
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