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Desktop Support Technician
Boston, MA ## Desktop Support Technician at Law Firm ****MEMBERS ONLY**SIGN UP NOW***** is looking for an experienced and highly skilled Desktop Support Technician to join their Boston office. This position will interface with users, all facets of IT management, and vendors and handle the day to day routine maintenance of the office’s PCs, laptops, printers, A/V equipment and software and provide overall technical support to users. The Desktop Support Technician will be responsible for: - Day to day support tasks in support of end users and the firm - Client project participation and/or involvement - Global Services project participation and/or involvement - Day to day hook-ups of AV equipment as requested - Working with Network team as “remote hands” for server room and wiring closet issues and requests - Ensuring appropriate ticket detail - Completion of daily, weekly, and monthly reports; to include, but not limited to time submittal, monthly stock levels, etc. - Outage communication to leadership; as required - Environmental trend identification; based on ticket support and developing trends - KB submittal - Processes all requests for service in a professional, expedient manner - Maintains all IT equipment in a fully operational condition - Handles special projects as requested - Other duties as assigned ## Qualifications The ideal candidate must have: - 3 or more years of recent experience working in a technical support department - Bachelor’s Degree preferred but not required - Experience with Microsoft software - Law firm experience preferred - Knowledge using Audio Visual equipment - Knowledge of remote access systems: VPN, Citrix - Knowledge of Dell/Lenovo hardware - Knowledge of VPN, PDAs, other related technologies - Working with high energy customers - Microsoft certifications preferred but not required - Excellent verbal and written communication skills - Proven track record of customer satisfaction - Ability to lift 50 pounds - Must work well under pressure, meeting multiple and at times conflicting deadlines ## Salary and Benefits The salary for this position is competitive and will be commensurate with experience. **MEMBERS ONLY**SIGN UP NOW*** also offers an excellent benefits package. ## About **MEMBERS ONLY**SIGN UP NOW*** **MEMBERS ONLY**SIGN UP NOW*** is one of the nation’s premier law and consulting firms known for quality and extraordinary commitment to clients & integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. ## EEO/AA EMPLOYER/Veterans/Disabled Manatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic protected under applicable federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at **MEMBERS ONLY**SIGN UP NOW*** (TDD: **MEMBERS ONLY**SIGN UP NOW***). ****MEMBERS ONLY**SIGN UP NOW***** is looking for an experienced Desktop Support Technician to join their Boston office. This position will provide day-to-day support and maintenance of the firm’s PCs, laptops, printers, A/V equipment and software, and provide overall technical support to users. The ideal candidate must have at least 3 years of experience in a technical support department and excellent verbal and written communication skills. **Responsibilities:** - Day to day support tasks in support of end users and the firm - Client project participation and/or involvement - Global Services project participation and/or involvement - Day to day hook-ups of AV equipment as requested - Working with Network |
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