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Sr. Manager Sample Operations
New York City, NY OVERVIEW: J. Crew Group is seeking a Senior Manager for our Sample Operations for **MEMBERS ONLY**SIGN UP NOW***, Factory and Madewell Brands. This role is responsible for the overall sample process management and optimization. Identify, implement, and champion best practices for the Sample Team. TASKS & RESPONSIBILITIES: • Oversee the sample life cycle and processing of all sample shipments • Manage the organization and retrieval of samples from the on-site & off-site design sample archive • Manage turning over samples in company inventory system • Partner with Photo Studios & Brand Creative teams on sample status, shoot schedule, sample delays and impact to product roll outs • Work closely with Sourcing team on sample status, calendar shifts and ensure team is kept up to date on any changes to sample calendar • Manage team workflow to the Factory, Retail and Madewell sample calendars • Partner with Retail, Factory and Madewell Visual teams on sample pulls and status • Assess the use of samples and provide feedback on areas of opportunity for future sample ordering and cost savings • Follow up with the merchant teams on product that has not been received • Maintain the flow of samples in/out of the sample library • Assist stylist, stylist assistants, web designers, art directors, merchants, and PR teams with sample pulls & send outs • Ensure Library is kept current through the sample sale of past seasons quarterly • Continue passing late samples needed for styling and communicate all updates to stylist and styling assistant • Drive daily productivity of a team of 10 associates REQUIREMENTS: • Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos. • Communicate effectively, clearly, and confidently • Operations experience preferred and process driven. • Proficiency in Excel is a must. • Organization tools to keep the volume managed with efficiency and order for all stakeholders. • Ability to multi-task • Team player with a can-do attitude, able to develop talent and interested in serving the various constituents of the sample library. • Experience leading a team of 10 We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law. |
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