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Junior Content Analyst
New York City, NY OVERVIEW The Junior Digital Content Analyst will coordinate and oversee the daily operations for the **MEMBERS ONLY**SIGN UP NOW*** Group brand websites (JCrew.com, Factory.Jcrew.Com, Madewelll.com). This position is an integral part of the day-to-day eCommerce operations, customer service, post merchandise, updates, promotions, maintenance, and product launches. This role will work closely with cross-functional teams such as Marketing, Merchandising, Creative, QA and Engineering teams. We are looking for an energetic, hardworking, person, that can prioritize and complete daily tasks as well as long-term projects. As this role is designated for Junior talent, this individual will likewise receive training and mentorship from senior team members and leadership across both their direct team. To ensure ongoing success for all, we put team first, empowering each team member to voice their own ideas and collectively drive efficiency, growth, and excellence. Together, we are partners in fostering a supporting, safe, accepting, and collaborative space for everyone to thrive in. RESPONSIBILITIES *Serve as the primary point of contact for site publishing and troubleshooting *Create and maintain all site wide promotions, as well as promo assets: badging, arrays, and global messaging *Coordinate monthly publishes with internal teams and ensure all creative and product content (copy, images, pricing, etc.) are completed and accurate before launch *Complete monthly review of site with merchants to ensure new products are validated and optimize assortments *Prepare and send out daily and monthly proofing links to business partners for review *Manage and maintain (JIRA) bug tracking tool to ensure issues are assigned and resolved in a timely manor *Partner with cross-functional teams to investigate and resolve site issues *Communicate with internal teams and stakeholders to effectively carry out the required efforts of given projects and/or tasks. *Work closely with various teams, such as Merchant, Creative and IT to ensure site updates, projects and work are delivered successfully, with quality, and on time. *Collaborating with brand teams to create and implement digital content that supports brand strategy, goals and positioning *Prepare documentation and schedule training sessions for merchants and planners (Business Manager, JIRA and CPR) *Perform continuous quality assessment and regression testing to ensure content, products, pages, and creative executions are launched with right prices, promotions, inventory, features, images, copy and assure website usability *Support QA team with testing of new functionally: creating test scenarios, assortments, updating product attributes etc. *Review and refinement of the site daily and monthly process to identify opportunities to improve efficiency of content production process *Coding HTML/CSS/Javascript to make simple updates to web page including global navs, monetate fixes, and email coding QUALIFICATIONS REQUIRED: *BA/BS *Strong MS Office application skills including high proficiency in Excel *Familiarity with online industry and retail experience a plus: passion for web and eCommerce *Must be detail oriented, excellent organization skills *Clear concise communicator: ability to work with all levels of management *Strong interpersonal skills, team player, self-motivated, possesses high degree of initiative and independence *Ability to work effectively in a fast-pace environment, balancing business needs with a solid commitment to testing excellence *Some experience with HTML/CSSJavascript *Experience with Photoshop, preparing and compressing content for web PREFERRED: *BA/BS in Computer Science backgrounds is preferred but not required *Experience in software workflow tools like JIRA/Confluence and collaboration tools like Microsoft Teams *Desire to evolve the overall operations landscape, documenting new guidelines, standards, and strategies *Thrives in a quick-turn, fast-paced environment with multiple stakeholders, business partners, and varying team structures We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law. |
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