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Retail Store Technology Engineer
New York City, NY Retail Store Technology Engineer will provide logistics, and operational support for infrastructure tech within our brick-and-mortar stores. This position will coordinate and manage how we operate technology systems in retail locations in the U.S. This is a highly collaborative role that works closely with store IT support functions, Retail Operations, as well as external partners, and other stakeholders. OTHER FUNCTIONS INCLUDE: *Help troubleshoot advanced issues and identify root causes and long-term solutions *Collaborate and partner with key internal and external stakeholders *Act as second level support for support tickets that L1 Help Desk is unable to resolve *Escalate tickets to vendor support and act to coordinate repair/replacement as appropriate *Manager the coordination of installations, equipment deliveries, and third party technical labor scheduling *Create and maintain technical documentation used across teams and vendors *Serve as the point of contact for all infrastructure related questions for on-site Technicians, Help Desk and other third party support entities *Manage and understand equipment inventories located internally as well as with third parties *Create new processes to improve the quality of operational procedures, improving effectiveness and efficiency *Manage operational logistics for repair and or replacement of store technology such as iphones, ipads etc. QUALIFICATIONS: *3-5 years of retail IT support experience within a fast-paced organization with 2 years of experience working as a technology engineer *Detail-oriented and able to prioritize tasks, especially when balancing multiple projects *excellent communication skills (both in writing and in person) who can speak to both technical and non-technical team members with clarity and efficiency *A positive, unflappable spirit who leads by example *Naturally curious—you dive deep into all available information in pursuit of both technical and business details We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law. |
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