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Customer Service & Logistics Specialist
Springdale, AR Job Information Tyson Foods Customer Service & Logistics Specialist in Springdale Arkansas At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities. En Tyson Foods, la seguridad de los miembros de nuestro equipo es nuestra principal prioridad. Por esa razón, los solicitantes seleccionados para este puesto deben estar completamente vacunados contra COVID-19 como condición de empleo. Se requerirá la verificación de la vacuna para ingresar a las instalaciones de Tyson. Job Details: SUMMARY: The Senior Customer Service & Logistics Specialist has primary responsibility for managing the relationship between the customer and the Supply Chain with respect to their assigned accounts as well as demonstrates the ability to be an expert in their field. The Senior Customer Service & Logistics Specialist manages these relationships by: a) Demonstrating the ability to directly lead and empower team members striving for a culture of continuous improvement; b) Collaborating with cross functional teams on strategic initiatives; c) Communicating effectively at all levels of the organization; d) Exhibiting role model behavior aligned with Tyson’s core values; e) Serving as a mentor for new hires by participating in interview and onboarding processes; f) Leading face to face customer visit engagements; g) Actively identifying and participating in completion of key projects. FULL DESCRIPTION: Serves as an expert and the primary contact between Tyson Foods Supply Chain and the assigned external customer(s), responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle; utilizes SAP order management system to process customer orders and to monitor compliance of all assigned accounts; maintains expert knowledge of all internal Tyson Foods policies, procedures and software applications; maintains knowledge of external customer's organizational structure, procedures and all other pertinent information; leads and empowers peer team member; leads face to face interactions that strengthen Tyson Foods’ relationship with external customers; models best in class attitude and optimism for other team members aligned with Tyson’s 5Cs; viewed as a leader and mentor by peers and managers through proven ability to speak up, provide feedback; participates in new team member selection and leads onboarding process; champion of change, development, and growth; utilizes Tyson business priorities and strategies to continually identify opportunities and provide solutions creating cost saving benefits for the customer and Tyson Foods; actively seeks, leads, and ensures completion on key projects for assigned accounts, direct team, and network projects. Vendor Managed Inventory (VMI) accounts— Manage the supply chain for VMI customer(s) meeting or exceeding customer turns and service requirements; monitor customer inventory positions, generate and manage order writing activities, reconcile exception orders and analyze data to review customer promotions and trends. REQUIREMENTS: EDUCATION: Bachelor's degree or equivalent work experience EXPERIENCE: 3 years business experience: Tyson Supply Chain experience preferred COMPUTER SKILLS: Proficient with job related systems such as MS Office applications, SAP, warehouse/transportation management systems, BI and/or AFE are required COMMUNICATION SKILLS: Strong written, oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills; Team Centric Leadership SPECIAL SKILLS (if applicable): SUPERVISORY: N/A TRAVEL: The position requires domestic travel for customer meetings; normal travel is approximately 2-3 times per year SCOPE DATA: The Senior Customer Service Specialist in this organization supports a specific customer base within a geographical region or specialty channel for order management for all Retail, Foodservice, and National Account customers Relocation Assistance Eligible: No Work Shift: 1ST SHIFT (United States of America) Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment. Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status. CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (**MEMBERS ONLY**SIGN UP NOW***applicant notification.pdf) . At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities. Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey. At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work. To learn more about our culture, please read Our Purpose (**MEMBERS ONLY**SIGN UP NOW***. **MEMBERS ONLY**SIGN UP NOW*** is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact **MEMBERS ONLY**SIGN UP NOW*** for further assistance. |
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