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Retention Coach School of Business and Information Technology
Valparaiso, IN Work type: Part Time Hourly - Temporary Location: Valparaiso, IN Categories: Student Affairs/Student Services General Description of Position: An employee in this position provides a bridge in the support and transition of students from their academic advisors into their programs of study. This staff member will work directly with the school dean, program chairs, academic advisors, academic support, and wrap around services, to ensure that there is a smooth transition from the students’ foundational first year to the second year of study and increase student persistence. This support may include but is not limited to the organization and coordination of the weekly persistence reports, assigning the students to the responsible faculty and staff members, along with coordinating the academic degree completion plans and the student communication. Major Responsibilities: Attend weekly department meeting to review weekly persistence reports. Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of students to the responsible faculty members and oversee individual student load. Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts. Coordinate and maintain the completion of the student academic degree plans Communicate routinely with the students to assess needs and available resources. Serve as a general resource in answering students’ questions. Assist in Identifying students’ needs and refer them to appropriate program/services within college campus (e.g. Disability Support Services) or external facilities (e.g. Wrap Around Service Resource). Provide basic information to students to assist in the completion of related necessary forms and step-by-step procedures. Assist in problem solving and student advocacy. Assist in scheduling appointments and preparing correspondence Use of appropriate forms and tools utilized by the College. Maintain and update student records (i.e., paper files and/or database files, scanning of information) utilizing the Banner student system as appropriate to the task. Proficiency with computers and various software and data packages including Word, Excel, and Outlook. Respond quickly to requests for information from supervisors and student-related requests, inquiries and needs. Available to work some evenings and Saturdays as needed. Work as a team member of the Campus and Academic unit. Know the required FERPA and other Federal compliance mandates. Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA or Campus Chancellor. This position reports directly to the School Dean. Minimum Qualifications: Technical certificate or a minimum of 30 college credits required Employee must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) in Microsoft Office 2019 and Google Suite. Must have a pleasant disposition, good attitude and ability to get along with others. Must have the ability to get work done timely and accurately. Confidentiality and trustworthiness are top priorities. Preferred Qualifications: Associate’s degree or higher preferred. Competency with My Ivy and Ivy Learn. Other Requirements: Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome. Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees. Fully supports the College’s mission and strategic plan initiatives. Work Hours: 28 hours a week. Days typically, occasional evening and/or Saturday hours, ask hiring manager for hours. This is a temporary, grant-funded position that is expected to last until 06/30/2023 Hiring Range: $20 per hour Team Ivy Referral: Special Instructions to Applicants: Advertised: 16 Feb 2023 US Eastern Standard Time Applications close: |
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