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IT Support PT
Bloomington, IN Work type: Part Time Hourly Location: Bloomington, IN Categories: Information Technology General Description of Position: Under the direction of the IT Director, the IT Support Part Time position will provide support of daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners and related IT equipment; Assists staff, faculty and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles and views. Major Responsibilities: Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times. Process IT Helpdesk cases/incidents to ensure they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within cases/incidents is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation. Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP. Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service. Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime. Assist in moving equipment as assigned. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. SUPERVISION RECEIVED: IT Service Desk Director SUPERVISION GIVEN: None Minimum Qualifications: High School diploma required. Must be proficient with current hardware and software technology Must possess good customer service and organizational skills, able to provide quality customer service in verbal or written form. Must be able to maintain professional relationships with peers and superiors. Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support. Must be dependable and show initiative in all activities. Ability to stay calm in stressful situations, and able to handle multiple competing priorities. Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly. Must be willing to work nights and weekends as needed, must be willing to travel as necessary. Preferred Qualifications: Associate Degree in IT related field and/or relevant certifications. Experience in a higher education environment. Other Requirements: Work Hours: Monday-Thursday, 8:00 a.m.-3:00 p.m. *Schedule may periodically be 11:00 a.m.-6:00 p.m. as well. Salary $15.00 hourly Team Ivy Referral: N/A Special Instructions to Applicants: Advertised: 29 Nov 2022 US Eastern Standard Time Applications close: 13 Dec 2022 US Eastern Standard Time |
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