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Hotel Front Desk Supervisor
Wells, NV Req ID: 277761 OBJECTIVE OF THE POSITION: Front Desk Supervisors ensure our guests receive exceptional service by supervising the employees of the Guest Services department. Front Desk Supervisors will maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient, and friendly manner JOB SUMMARY: Front Desk Supervisors will assist the Hotel Assistant Manager and Hotel General Manager by supervising and coordinating Guest Service activities of departmental employees during shift while on duty. The Front Desk Supervisor will carry out supervisor responsibilities in accordance with Love's policies. The Front Desk Supervisor will also train employees, assign, direct, and review work, address complaints and resolve problems ESSENTIAL FUNCTIONS: *Greet customers as you see them, speak politely, and assist customers *Directs, coaches, and trains staff during shifts *Makes schedules and adjustments to hours. Assigns breaks and lunches during shift *Implements training of company or franchise policies and procedures, operational goals, and objectives *Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in *Respond to guest complaints, inquires, and requests conduct research and resolve or negotiate solutions for guest satisfaction in a timely, friendly, and efficient manner as needed *Addresses problems that may come up while on duty and communicates progress to management *Performs duties of department at the front desk, in maintenance, housekeeping or restaurant *Communicates with other departments to coordinate events and activities at the property *Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards *Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries *May count cash drawers, determine inventory levels, maintain department equipment and supplies and make recommendations or requests and communicate concerns to the department manager or general manager *Oversees cleanliness and organization of work area *Maintain a safe facility and use safety first practices to remain accident-free *Other tasks as assigned Job Function(s): Hospitality Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: *Gemini Motor Transport, one of the industry's safest trucking fleets *Speedco, the light mechanical and trucking service specialists *Musket, a rapidly growing, Houston-based commodities supplier and trader *Trillium, a Houston-based alternative fuels expert |
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