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Casino Manager
Missoula, MT Req ID: 284689 Casino Managers will perform various daily manager duties by overseeing, directing and coordinating activities around the casino to better serve customers. Casino Managers will be directly responsible for making supervisory decisions that are in support of the operations policies and procedures. ESSENTIAL FUNCTIONS: *Provide exceptional customer service and ensure that all employees of the location are doing the same *Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner *Effectively manage employee turnover and retention. Recruit, hire, train, evaluate, and coach employees. Make personnel changes as necessary *Manage new employee paperwork and input new employee data in Talent Stop immediately upon hire *Utilize the LMS and other necessary training tools to verify that training is complete and consistent. Responsible for following up on training regularly *Understand and have the ability to train bar policies including all applicable liquor laws *Address employee issues in an appropriate and timely manner. Utilize the progressive discipline policies to manage employee issues. Collaborate with supervisor and HR as necessary to manage employee issues *Delegate tasks and follow-up with employees to ensure that tasks are being completed *Oversee labor management and effective scheduling *Review and follow up on daily task lists ensuring completion *Prepare the weekly payroll submission and ensure accurate information is being submitted *Identify areas of opportunity on P&L statement and implement plans to correct any issues *Responsible for the security of the casino assets *Responsible for insuring proper working order of gaming systems, including preventative maintenance *Responsible for ordering, invoicing, and proper rotation to ensure inventory levels stay within company guidelines and waste is kept at a minimum *Responsible for keeping interior and exterior of the location up to established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures *Effectively manage Mystery Shop scores and implement plans to improve scores *Ensure that daily deposits are made in accordance with cash handling policies *Ensure that all cash handling and Love's policies are being followed by employees *Follow all applicable liquor laws and any additional Love's alcohol policies and ensure compliance by all employees *Maintain a safe facility and use safety first practices to remain accident-free *Perform weekly and monthly projects and assigned tasks *Maintain personal grooming and company uniform standards *Maintain company attendance standards *Other tasks as assigned EDUCATION, EXPERIENCE, AND REQUIREMENTS: *Education: *High School Diploma or GED required *Experience: *2 years in casino and/or bar management or *2 years in retail operations *Requirements: *Must have valid driver's license *Must have clean and consistent record of safety SKILLS AND PHYSICAL DEMANDS: *Skills: *Hard Skills: Ability to learn and operate all facility equipment including computers, point of sale, and gaming systems. Ability to calculate basic mathematical calculations. *Soft Skills: Good verbal and written communication skills, time management and delegation skills, organization skills, can-do attitude, sense of urgency, and strong work ethic. *Typical Physical Demands: *Regularly required to talk and hear. *Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing *Occasional light lifting not over 50lbs *Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love's Job Function(s): Store Leadership _Clean Places, Friendly Faces.__ _It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our_ __'Country Stores'___are fueling stations with a convenience store attached. The larger '_Travel Stops'__ _are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. Loves is an Equal Opportunity employer - M/F/Vets/Disabled. |
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