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Resolutions Intern (Summer 2022)
Oklahoma City, OK Req ID: 282491 Love's College Intern Program The Love's college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students gain valuable knowledge that they can't get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love's takes the time to invest not only in the students, but in their future. Over the course of the summer, Love's interns also participate in the following activities: *Experience multiple business operations *Q&A sessions with executives *Participation in Greater Grads: InternOKC *Community volunteering activities *Social-networking events *Instructor led Training (Technical and Soft Skills) *Mentor program *Structured performance feedback *Formal presentation to Love's leadership Resolutions Internship BASIC PURPOSE: The primary purpose of the Resolutions Intern is to be responsible for providing a quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high-volume environment; taking inbound calls; making outbound calls to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions. MAJOR RESPONSIBILITIES: *Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment *Research and analyze accounts prior to initiating contact and examine historical data, evaluate past resolution efforts *Accepts and processes both written and phone notifications to resolve escalated customer account issues *Make adjustments to and notate customer accounts *Read help systems, daily bulletins and emails to stay current on policies and procedures *Contributes to process and customer experience improvements *Provide customers with information and supporting documentation as requested *Log disputes and communicate with maintenance locations to resolve customer issues *Monitor system performance, trouble-shooting issues when necessary *Research and resolve failed transactions *Other duties assigned as needed EDUCATION AND EXPERIENCE: *Education: *HS Diploma or equivalent required *Currently enrolled in four year university program, a sophomore level or above (pursuing a Bachelor's Degree in Business Administration, Marketing, or related degree). *Experience: *Experience in accounting, invoicing, or collections is strongly preferred *Experience in customer service role preferred *Knowledge of the transportation industry is a plus SKILLS AND PHYSICAL DEMANDS: *Skills: *Hard Skills: Must be computer proficient with intermediate knowledge of Microsoft Office. Ability to speak Spanish is a plus. *Soft Skills: Ability to learn new software applications and computer programs; ability to type efficiently and accurately; comfortable handling multiple interruptions and adjusting priorities throughout the workday; ability to communicate effectively (both orally and in writing) with diverse individuals and to consistently handle interpersonal situations in a professional and respectful manner; excellent memory and organizational ability, in order to set priorities, organize workload, handle multiple responsibilities simultaneously and to meet deadlines, and sufficient arithmetic skills to perform routine accounting and mathematical computations *Typical Physical Demands: *Requires prolonged sitting, some bending and stooping *Occasional lifting up to 25 pounds. *Manual dexterity sufficient to operate a computer keyboard and calculator. *Requires normal range of hearing and vision. Job Function(s): Corporate Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: *Gemini Motor Transport, one of the industry's safest trucking fleets *Speedco, the light mechanical and trucking service specialists *Musket, a rapidly growing, Houston-based commodities supplier and trader *Trillium, a Houston-based alternative fuels expert |
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