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Hotel Assistant General Manager
Emerson, GA Req ID: 280285 Address: 146 Old Allatoona Road SE Emerson, GA, 30121 OBJECTIVE OF THE POSITION: The primary objective of the Assistant General Manager is to oversee the management of the entire staff in order to meet financial goals and uphold customer satisfaction. The Assistant General Manager ensures that all policies and procedures are followed in order to uphold company standards. ESSENTIAL FUNCTIONS: *Provide exceptional customer service and verify that all employees of the location are doing the same *Assist the General Manager in overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts *Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts *Collaborates with General Manager to build and maintain relationships with key Clients. Creates and solicits new business through innovative means *Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. *Assists General Manager in overseeing the interviewing, hiring, training, work direction, and performance management of all employees *Contributes to the successful development of the Staff *Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures *Assists General Manager to review all departmental schedules for accuracy and staffing demands *Conducts regular departmental meetings *Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines *Assists General Manager by reviewing and maintaining accurate records of hotel's funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information *Reviews and validates vendor invoices *Assists with advertising and marketing campaigns for the hotel *Offer guests assistance whenever possible *Responsible for resolving escalated customer relations issues *Answers inquiries pertaining to hotel policies and services *Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations *Responsible for positively representing and promoting the property *Ensures systems and procedures are in place and followed for guest safety and security *Fills in vacant shifts as needed *Other tasks as assigned Job Function(s): Hospitality Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: *Gemini Motor Transport, one of the industry's safest trucking fleets *Speedco, the light mechanical and trucking service specialists *Musket, a rapidly growing, Houston-based commodities supplier and trader *Trillium, a Houston-based alternative fuels expert |
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