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Hotel District Manager
Van, TX Req ID: 243841 ESSENTIAL FUNCTIONS: *Provide exceptional customer service and verify that all employees of the locations are doing the same *Oversees all district programs and directs the work of district employees to ensure annual and long-range goals are being met *Effectively manage employee turnover and retention. Recruit, hire, train, evaluate and coach employees. Make personnel changes as necessary *Utilize the LMS and other necessary training tools to verify that training is complete and consistent. Responsible for following up on training regularly *Create, maintain, and present Love's Hospitality required training classes as well as lead brand specific trainings *Address employee issues in an appropriate and timely manner. Utilize the progressive discipline policy to manage employee issues. Collaborate with hotel GMs as necessary to manage employee issues *Follow up on new hotel opening checklists and transition checklists *Assist with onsite duties to ensure a successful hotel opening *Serve as liaison with brand representative to ensure compliance with brand standards *Conduct routine property visits to ensure brand standards and field compliance, while maintaining written documentation with attention to follow up *Respond to guest inquiries, requests, and complaints to resolve issues in a timely, friendly, and efficient manner *Answers inquiries pertaining to hotel policies and services *Ability to analyze financial data in order to make strategic and tactical decisions. *Ability to evaluate and identify opportunities from a strategic perspective, including the ability to develop, prioritize and implement plans to meet organization's core strategic goals. *Ability to initiate and direct collaborative efforts of multiple teams throughout the organization, including internal resources, external resources, and other constituent groups as appropriate with aim of furthering Company goals *Set standards for leadership by example, including the ability to effect change, resolve conflicts and ensure collaboration within appropriate levels of enterprise; includes maintaining the highest standards of ethical conduct and integrity *Strong problem solving skills, including the ability to effectively address any issue in collaboration with others as appropriate; the ability to proactively identify and prevent potential problems and to develop problem solving skills among employees as appropriate *Responsible for positively representing and promoting the property *Ensures systems and procedures are in place and followed for guest safety and security *Fill in and assist with General Manager tasks as needed *Fill in for open Sales positions or coordinate the hiring of temporary Sales Professionals *Other tasks as assigned EDUCATION, EXPERIENCE, AND REQUIREMENTS: *Education: *High School Diploma or equivalent required *Bachelor's Degree in Business Management, Hospitality, or related field or equivalent years of work experience required *Experience: *7 years of professional business experience required *5 years of experience as Director of Sales & Marketing for a hotel required *Experience opening new hotels in either a property or regional capacity preferred *Accounting or financial budgeting experience required *Previous experience as a hotel general manager or assistant general manager preferred *Previous experience with multiple brands including but not limited to: Marriott, Hilton, IHG, Best Western & Choice *Requirements: *Must have valid driver's license *Must have clean and consistent record of safety SKILLS AND PHYSICAL DEMANDS: *Skills: *Hard skills: knowledge of Microsoft Office Suite, personal productivity software, knowledge of Delphi or Sales Pro software, knowledge in all phases of hotel management, daily management of all areas of operations involving human resources, food and beverage, budget management, housekeeping, and maintenance *Soft Skills: strong selling and negotiating skills, strong communication and leadership skills, solid long-range planning and development skills, organizational and time management skills, and superior customer service skills *Typical Physical Demands: *Regularly required to talk and hear *Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing *Occasional light lifting not over 50lbs *Manual dexterity sufficient to operate a computer keyboard and calculator *Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love's WORK ENVIRONMENT: While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment and can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste TRAVEL REQUIREMENTS: Must be able to travel majority of the time (at least 50% of the time). Use of personal vehicle may be required EEO STATEMENT: Love's Travel Stops Inc. and Its Affiliates provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, national origin, disability or genetics. In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Job Function(s): Hospitality Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: *Gemini Motor Transport, one of the industry's safest trucking fleets *Speedco, the light mechanical and trucking service specialists *Musket, a rapidly growing, Houston-based commodities supplier and trader *Trillium, a Houston-based alternative fuels expert |
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