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Associate Service Coordination
Montreal, Quebec, Canada Req Id: 364873 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers. NAME AND DESCRIPTION OF THE HIRING TEAM: The Business Provisioning team is responsible for the provisioning and coordination of customer services within the IPVPN, BID, Broadband and Core Data product lines. The BDP Associate is the main point of contact and responsible for coordinating/monitoring provisioning orders for regional, national and international services. The Associate monitors all critical dates and if required escalates to the 560 Escalation team to ensure the customer due date is met. The Associate answers questions and provides updates on an ongoing basis to internal partners and must adapt quickly to the changing environment of the telecommunications industry. They work in a dynamic environment of which the objective is to improve service objectives for our customers and whose principal concern is effectiveness and constant improvement of the quality of work. This job will provide the individual with many opportunities for training on the various data services within the Business Data Provisioning team. JOB DUTIES/ACCOUNTABILITIES: *Prioritize, coordinate and manage critical dates for Legacy, Broadband and IP-VPN Data Provisioning orders *Work with multiple Bell systems such as COPS, Focus, RODI, PVC Oars, IPOTS, IPACT, USODS, ATOM and Network Request *Provide regular updates on orders and do follow ups to ensure due date is met *Engages 560 Escalation team in a timely manner for support to clear roadblocks *Identify equipment order or service provisioning process discrepancies and refer to 560 Team for resolution ESSENTIAL QUALIFICATIONS/COMPETENCIES: *Strong analytical skills to point out the provisioning road blocks *Ability to manage multiple activities at a high level and dive into details when challenges arise on or before customer due dates *Ability to effectively facilitate discussion to set new customer due dates *Understand and articulate requirements and issues from a hardware perspective *French and English (read, spoken, written), fluent in both languages with no significant limitation *MS Word intermediate *MS Excel intermediate *MS Outlook intermediate *Ability to prioritize workload and time accordingly to balance the assigned provisioning orders PREFERRED QUALIFICATIONS/COMPETENCIES: *IP VPN, BID, Broadband and Core Data experience preferred *General knowledge and ability to use COPS, IPACT, PVC Oars and other provisioning tools *Post-secondary education WORKING CONDITIONS: *Regular business hours during Monday to Friday *JOB LOCATION ADDRESS: 671 De La Gauchetière, Montréal, Québec Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. ADDITIONAL INFORMATION: POSITION TYPE: Union Job Status: Temporary Part Time Job Location: Canada : Quebec : Montreal Flexible work profile: Remote APPLICATION DEADLINE: 06/06/2022 PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED. At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or **MEMBERS ONLY**SIGN UP NOW*** to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at **MEMBERS ONLY**SIGN UP NOW***. Created: Canada, QC, Montreal BELL,ONE OF CANADA'S TOP 100 EMPLOYERS. |
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