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Vice President, Operations
Job Req ID: 376722 At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else. VICE PRESIDENT, OPERATIONS The VP Operations is responsible for driving the overall performance of the call center. This role will report directly to the Senior VP of Operations located in Canada and will join Quantrics to lead a large-scale Operations. The ideal candidate is a highly analytical, results-oriented leader who will join our executive team. This role is in our Taytay site and will be having occasional travel to other sites. YOU WILL HAVE AN OPPORTUNITY TO… *Responsible for driving the overall strategy for Operations and working in collaboration with various departments and leaders in the development and implementation of strategic plans *Works closely with Operations Director Team, Workforce, Training and HR in driving initiatives that impacts culture and performance *Drives sustainable solutions that increases performance and productivity while managing cost and risk *Plans, directs, coordinates, and oversee operations activities within 2,000 employee group, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization *Builds and develops a world class Operations Team thru mentoring, rigorous training, development planning for team members, as well as succession planning *Establishes, implements, and communicates the strategic direction of the organizations operations division. Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems. *Plays a key role in driving the overall Operations culture and ensures that it aligns with the company values and promotes a good balance of support and accountability *Proactively maintains regular engagement with key stakeholders from parent company to align priorities and deliver on expectations *Maintains regular touchpoints with direct reports and their subordinates *Works with the Operations Leaders to ensure that escalations are addressed real time and with urgency. Assesses opportunity for process improvement to avoid recurrence. *Joins weekly performance reviews with the Operations Leaders and Operations Support Teams to ensure that everyone is delivering to performance expectation YOU WILL BE A GREAT FIT ON OUR TEAM IF… *Experience leading and developing leadership teams *Prior experience in BPO required *Minimum 5-10 years as a business leader with experience scaling companies *Experience implementing and executing core processes and operating systems *Results-focused with a proven ability to analyze P&L statements and implement changes that help drive company revenue *Skilled at leading and coaching high-performance teams *Excellent communication and interpersonal skills If this role sounds interesting to you, please click apply. We'd love to hear from you! Additional Information: Position Type: Management Job Status: Regular - Full Time Position Level: Q55 Application Deadline: 08/31/2022 Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. |
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