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Senior Manager, Marketing Communications, Web
Toronto, Ontario, Canada Req Id: 376502 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. The Brand team works collaboratively with all business units to ensure brand consistency across Bell communications including digital experiences advertising and design. Brand also supports our sponsorship, web presence, social media and market insights teams. The bell.ca team's mission is to develop and manage an outstanding online experience for new and existing customers that showcases Bell's brand and allows users to research and purchase products and services and manage their relationship with Bell simply and easily. The senior manager of marketing communications for web will champion the Bell Mobility consumer web site. This position works closely in partnership with fellow senior manager for web for residential to lead the direction and execution of the Bell Mobility online customer experience encouraging prospects & customers to purchase either online or in store. This role will be responsible for ensuring the digital presence of Bell Mobility is industry leading and in-line with the company's goals, directing and developing the content that will enhance and engage our audience. This is a fast-paced role, requires the candidate to have a high degree of web site and project management experience, and is someone who takes initiative and is proactive. ABOUT YOU: *You're not afraid to ask the hard questions in order to deliver best in class experiences *You're used to putting the customer first in all your decisions *You're always looking for ways to make things better *You're extremely organized and have the ability to influence change *You're passionate about customer journey and user experience and it shows through your ideas JOB DUTIES/ACCOUNTABILITIES: *Manage the daily activities for Bell.ca Mobility website - including launches of new products and services, price changes and rate plan changes. *Manage execution of web campaigns and offers on Bell.ca *Use web analytics and data to drive informed decisions and prioritization of site wide optimizations. *Constantly look for opportunities to improve the sites and experience. *Collaborate with key stakeholder groups including hardware, campaign, pricing and legal team. *Oversee all messaging published to Bell. *Extend and translate larger campaigns and business initiatives into the digital realm and create landing pages, banners and other pieces of creative. *Ensure the highest levels of visual and customer experience standards are met. *Manage expectations and complete multiple tasks within tight deadlines without negatively effecting quality. *Keep promotional content, product information and prices up to date in a fast changing competitive industry. *Write and deliver web project briefs to agencies. *Lead a team of talented Web Specialists providing oversight and direction. *Prioritize all initiatives to ensure resources are focused appropriately. CRITICAL QUALIFICATIONS/COMPETENCIES: *6 years of experience in a web, digital or project management role *Demonstrated experience leading digital projects with multiple stakeholders *Experience with stakeholder management *Strong collaborator; you welcome feedback and see team problem solving as a natural part of the creative process. *Experience with managing a creative team or work with creative execution *Naturally analytical and proactive and very highly organized *Keen attention to detail and comfort building timelines are a must *Strong presentation skills *Solid partnering and creative problem solving skills *Self-motivated, experienced in working in teams *Flexible, self-starter able to cope with ambiguity, and willing to embrace change PREFERRED SKILLS/ COMPETENCIES: *Knowledge of the telecommunications industry or other technology *Bilingual (French & English) *Understanding of analytics programs and SEO principles *UX/UI experience #LI-ST1 #Talent #EmployeeReferralProgram Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. ADDITIONAL INFORMATION: POSITION TYPE: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Quebec : Montreal Flexible work profile: Mobile APPLICATION DEADLINE: 06/02/2022 PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED. At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or **MEMBERS ONLY**SIGN UP NOW*** to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at **MEMBERS ONLY**SIGN UP NOW***. Created: Canada, ON, Toronto BELL,ONE OF CANADA'S TOP 100 EMPLOYERS. |
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