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Technical Product Manager
Don Mills, Ontario, Canada Req Id: 376218 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property. The Data Science Team within Customer Operations is at the forefront of innovation. Our goal is to leverage the power of Artificial Intelligence and Machine Learning to provide the best service for our customers while accelerating our product roadmaps. The work we do is critical in ensuring that Bell remains the best telecommunications provider in Canada. As the product team focused on Digital and Marketing, we manage ML products that help serve our customers better with their experience and with inbound and outbound communication. Working in a dynamic, fast-paced environment, activities will include product management of one or more of our AI/ML product lines, which will include product lifecycle management, use case development, business adoption, competitive benchmarking and analysis, and business planning activities. The successful candidate will drive the product vision while ensuring a flawless customer experience. She/he will be a key interface between business facing and technical delivery teams, while maintaining concise updates for the executive team. This role requires leadership, maturity, strong analytical capabilities, solid business acumen and a deep-seated impulse to sweat the details of our products and projects - all to ensure amazing experiences for our customers. RESPONSIBILITIES: *Collaborating with cross-functional teams & industry leading partners to build and launch new innovative products *Full lifecycle support of products including ideation, coordination, business adoption, performance monitoring and iteration *Pitching innovative solutions and recommendations in concise and compelling presentations to senior executives *Leading use case discovery with business partners and coordinating into a concise roadmap to be executed on with business and technical teams *Creating business cases for pursuing product initiatives; performing deep analysis to uncover obstacles and opportunities *Combining your creativity with sound data analysis to design the optimal experience *Influencing partner teams on the right direction to take and working closely with partners to ensure proper prioritization of activities as they relate back to business objectives *Maintaining visibility to new and emerging technologies and trends that may inform roadmaps *Contributing to a growing Agile team and being part of a program that emphasizes team building, collaboration and continuous improvement QUALIFICATIONS: *Self-motivated, action-oriented and demonstrated ability to deliver results *Strong problem solving skills and able to develop an approach to decision making *Advanced capability to query, assess, and visualize data; Familiarity with Python or any simple scripting language would be an asset *Highly organized and able to manage multiple priorities simultaneously with minimal direction *Excellent communication skills; clear and concise verbal and written communication style, able to effectively communicate, influence and present at all levels *Proven ability to learn and understand new technologies; comfortable with technical discussions *Familiarity with AI/ML and/or Statistics fundamentals considered an asset *Product management skills and experience considered an asset *Team oriented and possessing excellent leadership skills *Working knowledge of Agile - Confluence, JIRA #talent #LI-AS1 #EmployeeReferralProgram Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. ADDITIONAL INFORMATION: POSITION TYPE: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Quebec : Montreal Flexible work profile: Mobile APPLICATION DEADLINE: 06/01/2022 PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED. At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or **MEMBERS ONLY**SIGN UP NOW*** to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at **MEMBERS ONLY**SIGN UP NOW***. Created: Canada, ON, Don Mills BELL,ONE OF CANADA'S TOP 100 EMPLOYERS. |
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