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Senior Product Manager - Customer Success and Operations Manager for Digital Marketplace
Mississauga, Ontario, Canada Req Id: 325673 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments. SENIOR PRODUCT MANAGER - CUSTOMER SUCCESS AND OPERATIONS MANAGER FOR DIGITAL MARKETPLACE At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you are ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We are proud to be Canada's leading provider of broadband network and communication services for businesses and governments. It's an exciting time for innovation & opportunity in the telecommunications B2B space, as we enter the new era of 5G & the Internet of Things (IoT), supporting enterprise customers' evolving needs and digital transformation journeys. We are looking for a Senior Customer Success and Operations Manager for Digital Marketplace. The successful candidate will be a self-starter with excellent analytical abilities and acumen. The role requires the individual to build and own the high-level strategy as well as execute on it. The individual must be able to thrive and succeed in an entrepreneurial environment, with ambiguity and competing priorities. JOB DUTIES/ACCOUNTABILITIES: *Set the overall vision and strategic success plan for the Digital Marketplace to accelerate up services adoption *Own, build and drive the customer success strategy with key stakeholders such as product management, marketing and sale *Incorporate benchmarking information from competitors as well as best practices and lessons learned to define best-in-class customer success strategies *Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance *Facilitates the introduction and demo of Marketplace as well as any related enablement materials through onboarding *Supports customers in the marketplace journey on digital quotes, queries and service activation/ Supports customer-facing teams with Marketplace-centric inquiries *Update/offer custom product pricing via marketplace based on pricing recommendations from product/custom pricing teams *Collaborate with individual team leaders to identify operational hurdles and make recommendations to product, marketing, sales and executive teams on areas for optimization *Plans and leads quarterly vendor performance review process with a focus on margin analysis and growth opportunities *Manages vendor product refreshments per assigned vendor accounts; inclusive of brand discussions, product availability, and manual uploads PREFERRED QUALIFICATIONS/COMPETENCIES: *5 years of Customer Success, E-commerce experience *Bachelor's degree in Business Administration or Operations Management OR Master's degree in Business Administration, Product Marketing, and/or marketing Strong proven project management skills *Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processes *Technical expertise in latest technologies Cloud, IoT, 5G, etc. *Verbal and written communication skills are essential: clear, organized, concise with an ability to adapt to the appropriate audience in a setting. *Analytical and quantitative skills; ability to use hard to back up assumptions and evaluate outcomes. *Sound judgment, proven ability to influence others *Capacity to develop original ideas, approaches, and solutions *Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities and show constant entrepreneurial initiative *Strong analytical skills to guide business strategy decisions #BBMCloud #Indeed Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. ADDITIONAL INFORMATION: POSITION TYPE: Management JOB STATUS: Regular - Full Time JOB LOCATION: Canada : Ontario : Mississauga APPLICATION DEADLINE: 10/08/2021 PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED. At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or **MEMBERS ONLY**SIGN UP NOW*** to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at **MEMBERS ONLY**SIGN UP NOW***. Created: Canada, ON, Mississauga BELL,ONE OF CANADA'S TOP 100 EMPLOYERS. |
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