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Technician - Advanced, Business Technician I
Burlington, Ontario, Canada Req Id: 322931 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers. JOB TITLE :Technician - Advanced, Business Technician I (Data/Mega/LAN) JOB LOCATION ADDRESS: 1171 Pioneer Rd., Burlington, On. NAME AND DESCRIPTION OF HIRING DEPARTMENT: The Ontario Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets MAIN JOB DUTIES / ACCOUNTABILITIES INCLUDE: *Deliver services to Bell Business Market customers at the level of installing and repairing network systems and applications (application servers, switches, routers and other network equipment) for business customers *Implement, upgrade, perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers *Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team's mandate, to ensure excellent customer service *Perform maintenance and upgrades on operating software and hardware *Escalate any event beyond his control to the support teams *Ensure adherence to each customer's maintenance agreement *Manage Service Level commitments to our customers *Maintain relations with customers and various groups within Bell Canada As necessary, agree to undergo a background security check to meet a customer's clearance requirement. The technician may also be assigned to customer on site. ESSENTIAL QUALIFICATIONS / SKILLS: *Candidates who are part of the Craft and Services bargaining unit must have: *A college diploma in electronics or telecommunications, or equivalent work experience *Candidates from outside the Craft and Services bargaining unit must have: *A college diploma in electronics or telecommunications, or equivalent work experience *A minimum of a high school diploma *Fluent in English *Hold a valid driver's license Class G or G2 *Possess good manual dexterity and able to work with different hand tools *Capable to climb telephone poles and/or climb and carry ladders *Capable to kneel and bend and work in areas with restricted movement *Capable of differentiating coloured wires (colour code) *Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment *Intermediate knowledge of the outside plant, telecom equipment, and telecom network *Intermediate knowledge with the following products: *routers *switches *firewall internet security *wireless technology *Basic knowledge of LAN and WAN network design ISO layers, security solutions, VPN, wireless and VOIP *Basic knowledge of VMWARE and IBM, HP server products *Intermediate knowledge of traditional core data technologies such as DS0, DS1, DS3 transmission *Ability to act with a focus on customer satisfaction *Ability to communicate clearly and concisely, both orally and in writing *Analytical thinking and problem solving abilities WORKING CONDITIONS: The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed. Note that many working conditions are subject to terms outlined in the collective agreement. Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. ADDITIONAL INFORMATION: POSITION TYPE: Union JOB STATUS: Regular - Full Time JOB LOCATION: Canada : Ontario : Burlington APPLICATION DEADLINE: 09/29/2021 PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED. At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or **MEMBERS ONLY**SIGN UP NOW*** to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at **MEMBERS ONLY**SIGN UP NOW***. Created: Canada, ON, Burlington BELL,ONE OF CANADA'S TOP 100 EMPLOYERS. |
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