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Disability case management agent
Laval, Quebec, Canada Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better. DISABILITY CASE MANAGEMENT AGENT JOB OVERVIEW Reporting to the Advisor, Work Attendance and Disability Management, the Disability Case Management Officer will be responsible for providing support to the team as well as to operations in the management of absences and disability cases. for Quebec and Ontario. RESPONSIBILITIES AND RESPONSIBILITIES • Work in conjunction with the Work Attendance and Disability Advisor to provide timely follow-up of disability cases and absence management to help employees regain normal health and work as quickly and safely as possible • Act as a resource and provide advice to managers to ensure best practices are followed regarding disability cases, and medical accommodation requirements • Inbox management of Presence boxes in Quebec and Ontario, as well as medical accommodations • In collaboration with the advisers in Labor Relations, Presence at Work and CNESST, assess requests for medical accommodations • Facilitate third-party interventions between our various suppliers (Industrial Alliance, Organizational Solutions Inc., etc.) with regard to the evaluation of the various requests • Communicate and follow up with insurers (managers, insurers, CNESST and third parties) in the management of absence files • Participate in attendance governance initiatives (weekly and monthly calls, projects, etc.) • Prepare electronic employee files, and ensure that files and reports are kept up to date • Follow up with managers to ensure all information is submitted for filing disability claims with our insurers • Assist in the preparation of monthly presentations (PowerPoint) • Maintain reports and statistics for disability, absence and accommodation requests • Provide support and research for the counselor • Help with various projects related to the management of work attendance and disability SKILLS AND QUALIFICATIONS • Post-secondary diploma in administration, human resources or equivalent experience; • Desired experience 0 to 2 years • Work experience in managing Attendance and Disability Management claims is preferred; • Bilingual in English and French (verbal and written) is mandatory; • Excellent knowledge of Excel and proficiency in Outlook, Word and Power Point; • Produce reports and create Power Point presentations; Autonomy, initiative and a high sense of responsibility; • Must have strong data analysis skills; • Attention to detail and the ability to multitask in a fast paced environment ; • Team spirit and ability to develop good interpersonal relationships; • Strong interpersonal skills and ability to interact with all levels of the organization ; including the union; • Excellent organizational skills and ability to work under pressure to meet frequent and urgent deadlines • Discretion and ability to protect confidentiality PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED. Please note that the only information related to the Performance Management Process (PMP) that should be included on your resume or cover letter is your current rating (Exceeds, Achieves, etc.). A more detailed copy of your PMP may be requested at a later date. At Bell Technical Solutions, we do not just accept differences - we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at **MEMBERS ONLY**SIGN UP NOW*** to make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at **MEMBERS ONLY**SIGN UP NOW***. |
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