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Customer Service Officer
Customer Service Officer JOB REF KH527250 Edgy, fun, supportive, WA home grown brand – what more could you ask for! Come for a job, stay for a career Based locally in Murdoch, with lots of free on-site parking and conveniently located close to public transport Hybrid working opportunities Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years. We’re a WA born and bred company, and part of the national Wesfarmers group. We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful customer service. We’re proud of our values of safety, accountability, integrity, collaboration, and customer focus – and understand that our success is because of our people. About the role We are looking for a diverse range of individuals; whether you want to try something new or develop your career further, we want to hear from you! As a Customer Service Officer , you will be the first point of contact for new and existing customers, providing support and information on our LPG ( Liquefied petroleum gas) and natural gas products. You will have the opportunity to work in a multi-channel environment, resolving customer enquiries via phone, email, webchat and social media channels. Training, training, training! Our paid 4 week, comprehensive, fun training program is designed to lead you to success. It provides the knowledge, skills and confidence to support you in your new role. But the training doesn't stop there, and our post-training support will have you beaming with certainty that this is the role for you. We invest in our team members, providing ongoing training and development. We create a path for your career development, with exciting opportunities to grow within the business, as you develop your skills and experience. To excel in this role, you have: Ability to clearly communicate effectively with customers and stakeholders. The want and ability to thrive in a corporate and professional working environment. Possess excellent work ethic and behaviours. Good time management and resilience. A desire to join a growing and successful team. The ability to operate in both a team environment and independently. Robust and relevant computer and keyboard skills. The competence to multi-task and share team responsibilities to maintain prompt, efficient and courteous customer service. The ability to work from home through a reliable internet connection (equipment provided) What's in it for you? At Kleenheat, we have a range of benefits to keep life flowing inside and outside of the workplace. Ongoing professional learning and development opportunities across our diverse businesses and the WesCEF Group to help you progress your career. Access to seminars and networking events. Kleenheat’s employee discount off your residential LPG or natural gas account. Competitive remuneration including allocation of Wesfarmers shares and participation in our annual incentive plan. Time for family with parental leave payment up to 16 weeks. Ongoing professional learning and development opportunities across our diverse businesses and the Wesfarmers Group to help you progress your career. Access to a range of health and wellbeing initiatives including private health insurance discounts, our employee assistance program, annual flu vaccinations, support resources and our safety-first culture. Salary sacrifice opportunities, including novated lease vehicle packaging. Access to benefits across Wesfarmers including staff discounts at Bunnings, Kleenheat, Kmart, Target, Officeworks, Clear Skincare Clinics and Wesfarmers sponsored arts events. We welcome people with different skills, and life experiences and encourage individuals from diverse backgrounds to apply. We pride ourselves on developing and supporting people and recognise the importance of flexibility. When you apply, please let us know if you are seeking a flexible employment We are committed to building an engaged and talented workforce that is representative of the people who live in the communities where we operate. Fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from diverse backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply. Applications close: 9pm AWST, Monday 05 June 2023. We reserve the right to commence the recruitment process prior to the closing date. It is recommended to apply as soon as possible. Agency applications will not be accepted. #LI-POST W kleenheat.com.au/careers E **MEMBERS ONLY**SIGN UP NOW*** View ALL opportunities at Wesfarmers Chemicals, Energy & Fertilisers |
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