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Site Manager - Brooklyn, NY
Brooklyn, NY Site Manager We are seeking an experienced Site Manager to oversee the daily operations of our Grocery Fulfillment Center in Brooklyn, NY. As the Site Manager, you will manage a high-volume pick / pack e-commerce operation , ensuring seamless order fulfillment utilizing **MEMBERS ONLY**SIGN UP NOW***s’ automation system. Team The Operations team at **MEMBERS ONLY**SIGN UP NOW*** is all about achieving executional excellence. We are focused on delivering high quality results to our customers and developing successful solutions to all operational challenges that we encounter. We are looking for high performing individuals who want to contribute and grow within a data driven decision-making culture while working with talented team members in a positive and enabled “One Team” environment. Job Overview The MFC Site Manager will report to the VP commercial operations and will lead the daily activities of a high-volume pick, pack and dispatch Micro Fulfillment Center (MFC). The Site manager will be responsible for all MFC operations and onsite team development and mentorship at our ecommerce grocery MFC in Brooklyn, NY. The site will be operating as an e-commerce only grocery store by working with delivery partners to deliver directly to customer doors. What you'll do Efficiently manage robotics, personnel, and quality control processes to optimize operational efficiency, ensuring meticulous attention to detail and adherence to **MEMBERS ONLY**SIGN UP NOW*** and grocery quality standards. Accountable for all facility KPIs (e.g. SLA %, labor efficiency, quality accuracy %, etc.) Collaborate with delivery partners to manage customer service operations and coordinate outbound schedules to meet on-demand picking expectations and ensure timely delivery to customers. Collaborate with a staffing agency to recruit, train, and manage a team of supervisors and operators including managing performance, directing work, and supporting career development to scale operations to support a 24/7 schedule. Implement a comprehensive training program covering automation technology, grocery operations, and 5S practices to ensure compliance and continuous improvement. Become an expert in **MEMBERS ONLY**SIGN UP NOW***'s hardware and software solutions to exceed performance expectations. Utilize **MEMBERS ONLY**SIGN UP NOW***'s end-to-end fulfillment solution to maximize operational effectiveness and customer satisfaction. Ensure adequate staffing, equipment and space utilization to fulfill throughput goals during peak and non-peak periods. Develop detailed facility operation plans and schedules for peak periods based upon high level parameters provided by management. Manage, delegate, and analyze daily operations to drive exceptional results, executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing training where needed to drive operational efficiency, inventory management, order accuracy and on-time delivery Develop and maintain a high performing, people first culture. Responsible for site P&L Ensure all OSHA safety requirements and regulations are met. Maintain excellent relationships with our retail partners. Able to represent the company during site visits to potential customers. Who you are 5 years of grocery fulfillment operation experience Proven leadership experience managing teams of 40 exempt and non-exempts and/or $5 million in assets Strong interpersonal skills with a focus on team collaboration and development Detail-oriented with excellent execution skills and a customer-centric mindset.. Ability to work under pressure in a fast-paced, constantly evolving environment Experience in hiring and building great teams Excellent customer service skills Proficiency in on demand, same day delivery and parcel shipping Hands-on approach with strong analytical problem-solving skills. Flexibility to work untraditional hours (including early mornings, late nights, overnights) Experience in managing 24 hour operations is a plus Good command of IT systems - warehouse management systems, excel, power point Fluent in English, proficiency in Spanish preferred Ability to lift up to 50 pounds and be on your feet for a shift, up to 10 hours at a time What you’ll get Competitive salary Best in class benefits package, including medical, life, dental, and vision coverage. 401(k) retirement savings plan. Paid time off and opportunities for career growth and advancement. |
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