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Remote Customer Care Associate, Trust & Safety Operations
New Hope, PA As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team supporting members of its growing portfolio of smartphone apps used for social entertainment and meeting new people - MeetMe, Skout, Tagged, GROWLr, and others. This full-time, permanent work-from-home position is open to residents of PA & NJ. Candidates should only apply if they have a private home-based space and high speed Internet connection suitable for reliable remote work. Available Schedules: Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm OR 10am-7pm Tuesday, Wednesday, Thursday, Friday, Saturday - 8am-5pm OR 10am-7pm Friday, Saturday, Sunday, Monday 8am-7pm When applying, please include schedule preference in the cover letter. The pay rate for this position is $19.50 per hour. Responsibilities: Review user-generated content including photo uploads, text, and video Investigate & address terms of service violations Provide customer support via email & phone - general app usage, billing issues, etc. Compile & process cash rewards redeemed by video content creators Assist with other duties / projects as assigned Requirements: Working regularly scheduled weekend days & holidays Customer Service experience, preferably in an office / metrics-driven role(s) Computer / Internet / smartphone savvy; working knowledge of iOS, Android, Mac/PC, Microsoft Office, Google Docs Excellent communication skills Ability to follow documented processes & procedures, and quickly adjust when coached H.S. Diploma or GED equivalent (College degree preferred) Benefits & Perks: Competitive salary, comprehensive health insurance, 401(k) match Generous paid time off program Optional overtime Paid training Must be 18 or older & a US citizen to apply. |
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