Hound finds 'hidden jobs'
   Send a Friend Free Trial
Forgot Your Password?
  How Hound Can Help You
Search Jobs Direct from Employer Career Pages

Need Help? Call us at (800) 680-7231
Keywords Location  Organization

example: Web Developer

example: Redmond, WA or 98052

+ Browse Jobs   + Advanced Search   + Preferences   + Search Tips

Contact Center

A contact center (also known as an e-contact center or a customer interaction center) is the central point in a company from which all customer contacts are managed. The contact center typically includes one or more online call centers. It may also include other types of customer contact such as postal mail catalogs, e-mail newsletters, online chats, and website inquiries. A contact center is usually a part of the company\'s overall customer relationship management.

The employment opportunities available at a contact center include customer care representative, call center lead, trainer, voice coach, analyst, and collections jobs as well as managerial positions.

The primary requisites for a job at a contact center are good verbal and written communication, organization, and problem solving skills. A patient ear and a pleasant telephone demeanor are also a must for a job at a contact center.

Although formal college education is not emphasized upon for the entry-level jobs at a contact center, comfort with the use of computer software is necessary as a contact center usually has special software that allows the contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.

Search related to:

Call Center Lead
Call Center Solution
Call Center Trainer
Client Service
Customer Care
Customer Contact Center
Customer Service
Customer Service Representative
Inside Sales
Part Time Call Center
Telemarketing

Related Jobs 81 matches

  • Contact Center Supervisor - TSC
    Mississauga, Ontario, Canada
    At Rogers we're for supporting you on a journey to a rewarding career. Whether you're a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an..



  • AI Contact Center Senior Manager for Financial Services practice
    AI Contact Center Senior Manager for Financial Services practice','00521508','!*!   Work for our Financial Services Platform and be part of the Accenture Consulting Workforce!    Accenture Technology and Infrastructure Services can help financial services providers identify and implement technology and infrastructure solutions that make sense for their businesses. Check our..



  • Contact Center Representative II
    Come join us! *Work from home potential. * Starting pay is 15.89/hr. * NO SHIFT BIDS *Monthly Incentives Job Responsibilities: Provides world class customer service to those calling Children's Mercy Kansas City and the Nurse Advice Line number. Monitors major medical alarms, handles emergency response activations (Code Calls/Trauma pages). Aides..



  • Contact Center Manager
    Palo Alto, CA
    Contact Center Manager in Palo Alto California Nest's Customer Support Organization (CSO) is responsible for taking care of Nest’s consumer, professional, retailer, and channel partner customers with everything from pre-sales and order management questions to training and technical support. *The work: Deploy contact center strategies, build partnerships, lead operations, and..



  • Contact Center Manager
    Remote, OR
    Contact Center Manager in Remote Oregon Nest's Customer Support Organization (CSO) is responsible for taking care of Nest’s consumer, professional, retailer, and channel partner customers with everything from pre-sales and order management questions to training and technical support. *The work: Deploy contact center strategies, build partnerships, lead operations, and ensure..




Contact Center Jobs Video

  
Add to Favorites Add to Favorites
Related Jobs Related Jobs
  Video Archives






Browse Jobs  |   Search Jobs by Industry  |   Our Sites