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Contact Center

A contact center (also known as an e-contact center or a customer interaction center) is the central point in a company from which all customer contacts are managed. The contact center typically includes one or more online call centers. It may also include other types of customer contact such as postal mail catalogs, e-mail newsletters, online chats, and website inquiries. A contact center is usually a part of the company\'s overall customer relationship management.

The employment opportunities available at a contact center include customer care representative, call center lead, trainer, voice coach, analyst, and collections jobs as well as managerial positions.

The primary requisites for a job at a contact center are good verbal and written communication, organization, and problem solving skills. A patient ear and a pleasant telephone demeanor are also a must for a job at a contact center.

Although formal college education is not emphasized upon for the entry-level jobs at a contact center, comfort with the use of computer software is necessary as a contact center usually has special software that allows the contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.

Search related to:

Call Center Lead
Call Center Solution
Call Center Trainer
Client Service
Customer Care
Customer Contact Center
Customer Service
Customer Service Representative
Inside Sales
Part Time Call Center
Telemarketing

Related Jobs 54 matches

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    Pittsburgh, PA
    DescriptionContact Center Manager manages the day-to-day activities of a team.  Creates/coaches to a customer focused environment that motivates and empowers teams to deliver high quality customer service and sales to increase customer satisfaction and enhance customer relationships. Contact Center Manager is responsible for developing ongoing relationships with managers of key..



  • Team Leader Group Benefit Claims - Customer Contact Center
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    Team Leader Group Benefit Claims - Customer Contact Center','1703218','!*! For anticipated opportunities.     The purpose of the Team Leader position is to ensure that a high level of functional expertise and service is achieved for our Claims Contact Center.  The Team Leader will lead a team of Call Center..



  • Call Center Associate I- Customer Contact Center (Full-time) Job
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    Location(s): TX - Amarillo   Do you want to start your career at a leading energy company with lots of room to grow? If you're ready to work hard in an environment where you'll be challenged, respected, and encouraged to develop your skills and talents, an entry-level job at Xcel..



  • Contact Center Representative Job
    Waverly, IA
    Location: Waverly, IA We are seeking an uncommon professional to join our team as a Contact Center Representative If you are articulate, customer focused, analytical, can independently problem solve, and would like to work for an organization with career opportunities and competitive wages, take the next step towards your career!..



  • Contact Center Agent I
    Tempe, AZ
    This position is responsible for assisting the membership with TruWest products, services and account information. This position is responsible for department opening and closing duties, non-cash teller duties, opening new accounts and deposit products and originating loans. This position is responsible for receiving all incoming calls and making outbound calls..




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