With the mushrooming growth in the call center industry, there are more call center trainer jobs now than ever before.
A trainer is a very integral part of a call center as the representatives at the center are as good as the call center\'s trainer. Therefore, call centers pay a lot of attention to the quality and skills of the trainers they hire.
Call center trainers are primarily responsible for the facilitation and delivery of training to call center personnel. This may also include the development of training materials. The delivery of the training material could be to either small or large audiences and hence the call center trainer should be comfortable with both small and large groups.
The call center trainer will be expected to guide the design, revisions, and implementation of training programs that support the objectives of the call center objectives. The individual should also be able to effectively assist users with questions and problems associated with the use of desktop systems.
Needless to say, this position requires strong verbal and written communication skills. In fact, one of the selection rounds at most call centers include a test of writing ability. Further, call center trainers are expected to have an excellent working knowledge of MS Office and to possess exemplary time management and problem solving skills. Prior call center experience is also mandated by most companies.