A call center coordinator is primarily responsible for proving support to the call center managers. The call center coordinator also assists the call center operations as and when required.
The primary responsibilities of a call center coordinator include creating, designing, and modifying call center reports in all call reporting programs (such as Brio, Call Concentrator, CC Pulse, CMS, and Nice Analyzer) in order to assist the management and the regulatory affairs in making business-related decisions.
The coordinator also supports call center managers with desktop applications in order to run real-time and historical reports for agents and/or groups in the call center.
More importantly, it is the call center coordinator\'s job to ensure that all calling lists are ready to dial on a daily basis. The individual is responsible for maintaining and updating the customer/potential customer database.
Therefore, a great degree of comfort with and in-depth understanding of the related computer and telephony software is a must for a call center coordinator.