A call center collections job requires the ability to handle irate customers and keep a cool head no matter what. At person with a call center collections job usually spends all his/her day making calls and reminding customers about late or missed payments.
A call center collections job also involves helping people find ways to arrange their finances and setting up payment solutions to help them get their payments back on track. Therefore, maximizing recoveries, updating systems and credit reporting agencies upon account resolution, contacting customers, and negotiating satisfactory payment arrangements are the key responsibilities of a call center collections job.
Since every call is about helping people deal with their financial problems, substantial knowledge of finance and banking are highly preferred. Excellent communication and strong negotiation skills are an absolute must for a call center collections job and so is a patient ear. Familiarity with computers is also a requisite.