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RVM Enterprises, Inc Job Title
eDiscovery Operations Manager

RVM Enterprises, Inc

Job Description
Position:         Operations Manager

Location:        Jersey City, NJ

Job Summary:

The Operations Manager is responsible for oversight of the Operations teams, including the eDiscovery Data Processing (EDP) team, Production team, Quality Assurance team, and Couriers.  The Operations teams use a variety of technologies and work flows to complete client requests, including media logging, data processing, electronic data discovery analysis, data filtering, exporting and loading to hosting platforms, preparing document productions, and performing quality control of all deliveries, etc.  The Operations Manager is responsible for the work flows used by each of the above teams to provide a high quality deliverable for the client.  The Operations Manager will oversee these teams in a fast paced environment, ensuring optimum productivity, quality and compliance with client driven deadlines. This person will improve and implement tools and processes to efficiently automate data analysis and manipulation tasks in the eDiscovery environment and actively manage staff to achieve desired performance.

Required Qualifications:

Bachelor’s degree in Computer Science or Information Management, or equivalent industry experience
Minimum of 3 years management experience with at least 7 years’ experience in the litigation support or e-discovery support industry
Must be able to work flexible hours
Tools: Concordance, Summation, eCapture, Law, Clearwell, Relativity IPRO and other standard EDD tools
Working knowledge of best practices in the eDiscovery life cycle
Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook
Ipro Certified Admin and Relativity Certified Admin are a plus.VB Script or other programing language a plus

Essential Duties and Responsibilities:  

Responsible for all work flows and output of the eDiscovery Data Processing (EDP), Production, and QA teams
Manage Operations’ Leads to effect change and results and achieve the overall goals of efficiency, quality, and customer satisfaction. Collaborate with them to establish department goals and meet those goals
Conduct performance management and goals management with Operations team.  Actively manage and provide strong and consistent leadership to mentor and develop the capabilities and performance of the team members
Ensure that staffing schedules and staff utilization are appropriate for expected volume of work and shift coverage
Collaborate with the Operations Analyst to gather, analyze, and design staffing models that effectively utilize staff and demonstrate high efficiency for the Operations teams
Develop and standardize processes and procedures to ensure work is performed in a defensible manner, is of high quality, and meets industry standards
Manage prioritization and issue escalation within the teams and with the Project Managers and acts as a resource for escalation
Work with the Development and Management teams to identify issues and pre-emptively resolve them
Work with the Development and Management teams to identify new work flows that automate processes that improve quality, increase throughout, and reduce human time
Ensure that issues are escalated and resolved in a timely manner, that appropriate follow up communication occurs and that preventive measure are implemented to avoid recurrence of those issues
Collaborate with the Chief Operating Officer on continued development or improvement of the Operations teams, developing or improving services offered, and any additional duties the Chief Operating Officer assigns
Manage Operations’ team leads and ensure appropriate work flows are being used for each job, answer questions, and address escalations
Consult with the PM Team to define appropriate work flows and timelines for client requests
Perform other duties as assigned

Skills and Knowledge:

Working knowledge of SQL, VB Script, DT Search, MS Access, and other industry-specific technologies like eCapture, Relativity, Clearwell, Equivio, Ipro Tech Suite, Ultra-Edit, etc
Through advice and consultation to colleagues and clients, demonstrate strong knowledge of the EDRM model and overall litigation lifecycle and the tools used for forensics, media logging, data processing, document production, and hosting databases
Have the judgment to define and decide resource allocation based on skillset
Experience with developing leadership skills, fostering teamwork, motivating, coaching and developing staff
Ability to shift priorities to address changes in events and assigned goals
Experienced in coaching employees and team members on ways to enhance their level of performance and developing their skills
Oversee multiple tasks simultaneously with knowledge to prioritize appropriately
Strong verbal and written communication skills to effectively communicate with internal staff and senior management
Excellent organizational, planning, and implementation skills
Ability to maintain confidentiality

Last verified - 1 day(s) 4 hour(s) ago   [What does Last Verified mean?]

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Jersey City, NJ

Company Profile
Company Overview:  RVM 100+ employees and growing ,named INC. Magazines top 500 fastest growing companies, provides cutting edge legal technology, consulting and support services. RVM's team of experts includes industry savvy consultants, premier project managers and seasoned support personnel. Our team collaborates with each client to assess its immediate business needs, and can tackle the most demanding discovery and e-data processing assignments. RVM's proprietary e-data processing software delivers consistent, repeatable, and defensible results. As RVM develops solutions tailored to fit each client's needs, this results in more efficiency. Since 1996, RVM*s legal and corporate clients have enjoyed our exceptional service and measurable results.     Benefits: RVM employees* enjoy competitive salaries and benefits, including: Health insurance Paid holidays Paid time-off 401(k) with employer match NYSC membership discount Gym reimbursement Flexible medical spending account TransitCheck Auxiliary insurance options: Dental, Vision, Long-Term Disability, Life *Please note that said benefits may have both internal and external eligibility requirements.  

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